Studio Galilei

Client Engagement Support Manager

Studio Galilei

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $80,000 - $110,000 per year

Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Lead the planning, coordination, and execution of new client implementations.
  • Ensure projects are completed on time, within scope, and with accurate documentation.
  • Develop and maintain implementation best practices to reduce scope creep and ensure consistency.
  • Collaborate with Sales, Operations, Technology, and CSMs to align implementation deliverables with client needs.
  • Oversee the design, validation, and delivery of client reports.
  • Ensure reporting accuracy, logic, and data integrity.
  • Partner with CSMs to understand client requirements and deliver insights in a clear, client-ready format.
  • Anticipate client reporting needs and proactively identify process improvements.
  • Support VP, Client Services and CSMs with departmental projects, reporting initiatives, and policy work.
  • Flex into direct client ownership for accounts, as assigned.
  • Participate in client meetings to provide subject matter expertise when needed.
  • Support future client technology setup and configuration
  • Other duties as assigned

Requirements

  • Bachelor’s degree in Business, Management, or related field (preferred) or a combination of 5+ years’ experience with project management, client services or operations.
  • 5+ years of experience relocation industry experience required.
  • Strong project management skills with proven ability to manage multi-step projects. (PMP or similar certification a plus.)
  • Strong analytical skills: demonstrated ability to validate, manipulate, and interpret data.
  • Excellent organizational skills, attention to detail, and ability to prioritize effectively.
  • Strong verbal, written, interpersonal, presentation, persuasion and consulting skills
  • Strong business acumen and understanding of business processes
  • Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure
  • Excellent planning, organizing, prioritizing, negotiating
  • Demonstrated ability to positively interact with clients at all levels of their organization.
  • Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines
  • Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
  • Adapts to changing priorities and responsibilities.
  • Ability to travel 25% of the time.
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