Salary
💰 $80,000 - $110,000 per year
About the role
- Lead the planning, coordination, and execution of new client implementations.
- Ensure projects are completed on time, within scope, and with accurate documentation.
- Develop and maintain implementation best practices to reduce scope creep and ensure consistency.
- Collaborate with Sales, Operations, Technology, and CSMs to align implementation deliverables with client needs.
- Oversee the design, validation, and delivery of client reports.
- Ensure reporting accuracy, logic, and data integrity.
- Partner with CSMs to understand client requirements and deliver insights in a clear, client-ready format.
- Anticipate client reporting needs and proactively identify process improvements.
- Support VP, Client Services and CSMs with departmental projects, reporting initiatives, and policy work.
- Flex into direct client ownership for accounts, as assigned.
- Participate in client meetings to provide subject matter expertise when needed.
- Support future client technology setup and configuration
- Other duties as assigned
Requirements
- Bachelor’s degree in Business, Management, or related field (preferred) or a combination of 5+ years’ experience with project management, client services or operations.
- 5+ years of experience relocation industry experience required.
- Strong project management skills with proven ability to manage multi-step projects. (PMP or similar certification a plus.)
- Strong analytical skills: demonstrated ability to validate, manipulate, and interpret data.
- Excellent organizational skills, attention to detail, and ability to prioritize effectively.
- Strong verbal, written, interpersonal, presentation, persuasion and consulting skills
- Strong business acumen and understanding of business processes
- Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure
- Excellent planning, organizing, prioritizing, negotiating
- Demonstrated ability to positively interact with clients at all levels of their organization.
- Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines
- Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
- Adapts to changing priorities and responsibilities.
- Ability to travel 25% of the time.