Studio Galilei

Analyst

• Review vendor invoices and customer expense reports
• Assign proper account coding and ensure timely and accurate payment/reimbursement
• Work closely with Operations, Account Management, and Accounting Departments
• Audit and assign proper coding to vendor invoices, customer expense reports, and expense requests
• Enter payment vouchers accurately into operating software, Movetrack
• Coordinate with operations team to document all policy exceptions
• Escalate inaccuracies and requests for missing information
• Follow established conventions for data entry such as dates, invoice numbers, and descriptions
• Review and respond to weekly expense audits conducted by management
• Enter and maintain accurate expense management notes and document attachments in Movetrack
• Generate, audit, and distribute client payroll, tax, or accounting reports on predefined schedules
• Other duties as assigned

Expense Analyst

Counselor

• Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements
• Consult on and administer relocation benefits according to client policies
• Maintain regular and positive contact with transferee using verbal and written communication
• Arrange or modify candidate, intern, and relocation travel in a timely and professional manner
• Assist transferee in finding a rental home/apartment by providing referrals

Relocation Counselor II

• Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication.
• Gain an understanding of the needs of the transferring employee and the client’s relocation policy.
• Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy.
• If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary.
• Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes.
• Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner.
• Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
• Manage the household goods process including survey, pack/load, delivery, and claims.
• Provide home marketing assistance (HMA) in a professional and timely manner.
• Facilitate expense reimbursements to the transferee and payments to service partners.
• Meet or exceed service metrics and revenue capture expectations.
• Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction.
• Follow all workflows in the Move Track system to ensure timely billings.
• Ensure receipt and entry of all required document for relocating employee’s file.
• Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
• Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
• Assist across multiple teams as needed.
• Participate in desk coverage as needed.
• Able to maintain regular, predictable attendance.
• Other duties as assigned.

Relocation Counselor I

• Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication.
• Gain an understanding of the needs of the transferring employee and the client’s relocation policy.
• Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy.
• Work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary.
• Ensure all benefits are in alignment with client policy and expectations.
• Arrange or modify candidate, intern, and relocation travel in a timely and professional manner.
• Assist transferring employee in finding a rental home/apartment.
• Manage the household goods process including survey, pack/load, delivery, and claims.
• Provide home marketing assistance in a professional and timely manner.
• Facilitate expense reimbursements to the transferee and payments to service partners.
• Meet or exceed service metrics and revenue capture expectations.
• Escalate issues as appropriate, partnering with Client Service Managers and TRC management.
• Follow all workflows in the Move Track system to ensure timely billings.
• Maintain file in a timely and accurate manner in the tracking system.