Studio Galilei

Counselor

• Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication.
• Gain an understanding of the needs of the transferring employee and the client’s relocation policy. Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy.
• If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary.
• Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes.
• Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner.
• Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
• Manage the household goods process including survey, pack/load, delivery, and claims.
• Provide home marketing assistance (HMA) in a professional and timely manner.
• Facilitate expense reimbursements to the transferee and payments to service partners.
• Meet or exceed service metrics and revenue capture expectations.
• Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction.
• Follow all workflows in the Move Track system to ensure timely billings.
• Ensure receipt and entry of all required document for relocating employee’s file.
• Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
• Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
• Assist across multiple teams as needed.
• Participate in desk coverage as needed.
• Able to maintain regular, predictable attendance.

Relocation Counselor I