Stryker

Technical Customer Service Representative

Stryker

full-time

Posted on:

Location Type: Hybrid

Location: San Jose • California • United States

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Salary

💰 $23 - $41 per hour

About the role

  • Answer incoming requests through a multichannel system answering inquiries from healthcare and IT professionals
  • Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
  • Understand, interpret, and explain detailed information of product support
  • Collaborate within the company, escalating issues and engaging others to solve product inquiries
  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
  • Demonstrate flexibility in responding to new and rapidly changing situations and environment
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time

Requirements

  • At least 3 years of technical support or customer service
  • High School diploma or GED equivalent
  • Experience with Salesforce and/or Systems Applications & Products (SAP)
  • Ability to work hybrid schedule with location in San Jose, CA or Fort Wayne, IN
  • Preferred Associates or Bachelors Degree, preferably in computer science or related field
  • 5 or more years of customer-facing technical support or virtual customer service
  • Experience with PowerBI, Genesys, and/or Avaya are a plus
  • Experience with technical troubleshooting or problem-solving
Benefits
  • bonus eligible
  • health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportcustomer servicetechnical troubleshootingproblem-solvingSalesforceSAPPowerBIGenesysAvaya
Soft Skills
collaborationflexibilitycommunicationrecord-keepingcontinuous improvement
Certifications
High School diplomaGEDAssociates DegreeBachelors Degree