The Marketing Operations Lead will manage the intake, routing and approval workflow for marketing collateral through Workfront.
Responsible for ensuring submissions follow established processes and are routed through the appropriate stakeholder and regulatory (RAQA) approval pathways.
Serve as the primary point of contact for teams submitting collateral requests, providing training on submission standards, enforcing workflow requirements and maintaining reporting dashboards to track request volume and approval timelines.
Support a high-volume routing environment and requires strong attention to detail, operational discipline and the ability to manage multiple concurrent requests while maintaining process integrity.
Own the intake and routing process for marketing collateral within Workfront.
Review incoming submissions to ensure required information and documentation are complete prior to routing.
Route materials through appropriate stakeholder and regulatory (RAQA) approval workflows.
Reject or return incomplete submissions to ensure adherence to established submission standards.
Maintain accurate routing documentation to ensure traceability of collateral approvals.
Maintain and continuously improve the Workfront routing workflow and submission process.
Identify workflow bottlenecks and recommend improvements to increase efficiency and transparency.
Document and maintain routing guidelines and operational standards.
Partner with Workfront administrators to address workflow updates or system-related improvements.
Train internal teams on how to properly submit collateral requests through Workfront.
Provide ongoing guidance to business partners on routing requirements and submission standards.
Serve as the primary point of contact for questions related to collateral routing processes.
Troubleshoot submission and routing issues and determine when escalation or system support is required.
Submit and manage support tickets with Workfront administrators or IT as needed.
Track workflow metrics including request volume, routing timelines and approval status.
Develop and maintain reporting dashboards to provide visibility into routing performance.
Provide insights on workflow trends and opportunities to improve process efficiency.
Maintain accurate records of approval workflows and submission history to support audit readiness.
Ensure collateral routing documentation is captured and stored within established systems.
Support traceability requirements related to regulatory and compliance processes.

Requirements

Bachelor’s degree
4 + years of work experience in marketing operations, project coordination, or workflow management
Experience working with workflow management systems (Workfront or similar tools preferred)
Strong organizational skills and attention to detail
Ability to manage multiple requests in a high-volume operational environment
Strong communication skills and ability to collaborate with cross-functional teams
Preferred PMP certification
Bachelor’s degree specifically in marketing, business or communications
Experience working in a regulated industry such as medical device or healthcare
Familiarity with regulatory approval workflows (RAQA)
Experience developing reports or dashboards to track operational performance
Experience supporting marketing or communications teams within a cross-functional organization

Benefits

Health
Vision
Dental
401K
Tuition Reimbursement
Employee Assistance Program
Wellbeing Program
Employee Stock Purchase Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workflow managementreporting dashboardsrouting documentationsubmission standardsoperational performance trackingregulatory approval workflowsprocess improvementcollateral managementdata analysis

Soft Skills

attention to detailorganizational skillscommunication skillscollaborationproblem-solvingtrainingoperational disciplinemulti-taskingguidance

Certifications

PMP certification