Stryker

Technical Support Coordinator

Stryker

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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Salary

💰 $28 - $50 per hour

About the role

  • Collaborate closely with Sales Representatives, Service Technicians, and customers
  • Manage the technical support queue, providing timely troubleshooting
  • Research problems or questions for customers, Sales Forces, Service Technicians, or Operations personnel
  • Open Trouble Tickets/Service Requests for customers and input data into Salesforce and ServiceMax
  • Own the process of systematic returns and orders
  • Utilize SAP to accurately enter and book small parts, repair, and return orders
  • Troubleshoot discrepancies in the quoting tool
  • Identify incorrect information when booking using the SAP tool
  • Review and research incoming parts orders
  • Coordinate the shipment and pickup of parts to meet customer needs

Requirements

  • 2+ years experience in customer service and technical support environment or equivalent
  • High school diploma or equivalent
  • Strong verbal and written communication, interpersonal, and organizational skills
  • Demonstrated proficiency in Microsoft Office (including Word and Excel)
  • Demonstrated customer service skills
Benefits
  • bonus eligible
  • benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdata entryorder managementparts managementcustomer servicetechnical supportSAPSalesforceServiceMaxMicrosoft Office
Soft Skills
communicationinterpersonal skillsorganizational skills
Certifications
high school diploma