Stryker

Customer Support Representative – 1st Shift

Stryker

full-time

Posted on:

Location Type: Hybrid

Location: Portage • Missouri • United States

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Tech Stack

ERP

About the role

  • Work as a liaison between customers and internal departments to ensure customer satisfaction
  • Respond to customer inquiries for information and pricing, data entry, and requests for technical support
  • Assist customers by determining order status and resolving product related problems
  • Inform customers of procedures when placing an order and follow up to ensure customer satisfaction
  • Follow a standardized order entry process for accuracy
  • Answer incoming customer calls from customers/sales reps and service techs

Requirements

  • High school diploma or equivalent
  • Two (2) years relevant work experience
  • ERP (JDE/ SAP/ Sales Force/ Genesys) experience preferred
  • Experience in call center or customer-facing environment preferred
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryorder entrytechnical support
Soft Skills
customer satisfactioncommunicationproblem solvingliaison
Certifications
high school diploma