Provide customer services relating to sales, sales promotions, installations and communications
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Research responses with sales
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
Maintain customer pricing in systems of record, including entering contracts as required
Implement and support Quality initiatives throughout Customer Service workflow
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Provide support beyond standard hours as needed if call volume and/or workload require additional time

Requirements

High School Diploma or equivalent
2+ years’ relevant work experience
SAP - highly preferred
Experience as account representative; ERP, CRM systems

Benefits

Bonus eligible
Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

customer servicesales supportinvoicinginventory managementquality initiativesrecord keepingdispute resolutioncontract managementbilling processesresearch skills

Soft skills

communicationinterpersonal skillsproblem-solvingcourtesycustomer relationship managementfeedback provisionorganizational skillspromptnessaccuracypoise

Certifications

High School Diploma