Sales Support Representative
Stryker
full-time
Posted on:
Location Type: Hybrid
Location: Portage • Missouri • United States
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About the role
- Responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction
- Order entry, scheduling, and order management from conversion to delivery to the customer
- Assist (2-3) sales regions and work with internal departments until the product is delivered to the customer
- Answer incoming Account Manager calls and emails
- Provide (2-3) sales regions with prompt, quality service and support in areas including order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
- Communicate effectively with sales reps, regional managers, and other teams/departments
- Relaying all communication from customers and sales force to internal teams related to order management
- Follow a standardized order entry process to ensure 100% accuracy for all orders
- Accountable for record-keeping as appropriate and in accordance with Stryker specifications
- Abides by company, departmental policies, and regulatory procedures
Requirements
- High school diploma or equivalent
- 2+ years of relevant experience
- Customer Service or Sales Support experience - highly preferred
- Bachelor’s degree - preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryorder managementdata matchingtroubleshootingrecord-keeping
Soft skills
customer satisfactioncommunicationquality serviceteam collaborationaccountability
Certifications
high school diplomabachelor's degree