Technical Support Engineer
SMA America
Senior Technical Support Engineer
Stryker
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • 🇺🇸 United States
Visit company websiteSalary
💰 $89,800 - $139,600 per year
Job Level
Senior
Tech Stack
LinuxSQLVMware
About the role
- document and manage customer issues, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
- collaborate within the company, escalating issues and engaging others to solve hard problems
- Review product documentation prior to new releases
- report product defects and enhancement requests
- Identify and advocate product supportability requirements
Requirements
- Bachelors in Computer Science or related field, or 6+ years additional related work experience
- Minimum 2 years experience in customer facing technical support role working in a hosted application
- Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
- Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred
- Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
- Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x
- Understanding of relational database systems and SQL scripting
Benefits
- salary plus bonus eligible
- generally eligible for short-term and long-term financial incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Red Hat Enterprise Linuxsystem administrationServer Virtualization HypervisorsVMWareMicrosoft Hyper-VSSL/TLS certificationsPublic Key Infrastructureauthentication protocolsLDAPSQL scripting
Soft skills
customer servicecommunicationcollaborationproblem solvingissue resolutioncustomer expectation management
