Support Engineer

• Resolve customer inquiries thoughtfully and efficiently across multiple channels (email, chat, phone), ensuring each interaction reflects empathy, clarity, and professionalism.
• Triage and troubleshoot incoming requests to identify whether issues stem from user error, product defects, configuration, or training opportunities.
• Collaborate cross-functionally with Engineering, Product, and Implementation teams to ensure accurate resolution and excellent customer experience.
• Spot trends in customer issues and proactively surface insights to the broader team to drive product and process improvements.
• Document solutions and contribute to internal and external knowledge resources to strengthen team learning and scalability.
• Participate in team initiatives and continuously contribute to improving support workflows, customer satisfaction, and service efficiency.

Customer Support Engineer

Senior Technical Support Engineer

Technical Support Engineer

Technical Support Representative I

Technical Support Engineer

Technical Support Engineer