Strongpoint Partners

Payroll Client Success Specialist

Strongpoint Partners

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Job Level

Mid-LevelSenior

Tech Stack

C++RPASQL

About the role

  • Serve as the go-to expert and trusted partner for a portfolio of up to 150 clients.
  • Ensure businesses run smoothly and employees are paid accurately.
  • Act as primary point of contact for client inquiries, providing guidance, troubleshooting issues, and delivering proactive support.
  • Manage payroll cycles, employee management, GL reconciliation, time & attendance, and accrual maintenance.
  • Troubleshoot payroll software issues and communicate solutions confidently.
  • Handle escalated or complex payroll situations and own the outcome.
  • Maintain up-to-date industry knowledge and monitor regulatory changes.
  • Assist with department projects, client initiatives, and cross-departmental collaboration.
  • Support integrations with HRIS, timekeeping systems (SwipeClock), General Ledger platforms, and Retirement providers.
  • Contribute to client retention and overall growth by delivering high-quality service.

Requirements

  • 3-5 years comprehensive payroll provider experience, FPC or CPP a plus.
  • Ability to work during busy season (blackout period for PTO): Thanksgiving week Monday-Wednesday & December 15th through end of February.
  • Enthusiasm for client service is a must!
  • Payroll software experience with the ability to troubleshoot, (Millennium preferred).
  • Experience in providing client service to multiple levels of an organization.
  • Ability to manage competing, high priority tasks.
  • Exceptional verbal and written communication skills.
  • Strong computer aptitude, which includes expertise with Microsoft Excel with the ability to learn new systems.
  • Ability to act with integrity, be proactive with client needs, seek to continuously improve service, focus on professional growth and work collaboratively with the entire team.
  • Ability to be a self-starter and maintain a proactive approach to work.
  • SQL and Scripting experience (preferred)
  • Experience building and maintaining Accrual policies within payroll software (preferred)
  • Familiarity with platforms like Zendesk, Zoho, or SalesForce to manage client interactions (preferred)
  • Familiarity with 401(k), Recordkeeping, FLSA, ACA, Secure 2.0, State Leave laws and Labor Law Poster compliance (preferred)
  • Advance Excel knowledge: Pivot tables, VLOOKUP/XLOOKUP, data validation, error-checking formulas (preferred)
  • Ability to travel on-site to Chicago-based home office for targeted training (preferred)