Customer Support Team Lead
Boulevard
Field Service Technician
Strong Technical Services
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteSalary
💰 $23 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Perform preventive maintenance, installation, site surveys, demand and emergency services for digital cinema equipment
- Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
- Provide demand service for customers; determine and execute a support plan
- Test electronic assemblies, components, or parts using ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, and automatic or computerized test equipment
- Examine equipment and assemblies for defects and replace defective components
- Repair equipment and perform field testing; resolve firmware and software issues
- Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
- Record, analyze, and inform appropriate personnel of production quality and customer complaint status using written and electronic reporting
- Install electronic or digital equipment and test; record activities in Field Point daily including work description, expenses, hours, labor and travel
- Take ownership and perform other duties as assigned
Requirements
- Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
- Experience with electronics related to the Pro-Av market
- Familiarity with computer and networking concepts and architecture
- Experience with digital cinema equipment is preferred
- Strong attention to detail
- Proficient with MS Office
- Exceptional customer service skills required
- Valid, state issued driver’s license
- Ability to stand, sit, squat and bend for a period of time
- Excellent communication skills, both verbal and written
- Comfortable working in a high-stress, face-paced environment with shifting priorities
- Excellent time management, organizational, and analytical skills
- Self-starter who can find and resolve issues as they are identified
- Ability to successfully interface with a wide range of personnel within the organization
- Willingness to travel in and out of market up to 70-80% of the time; ability to work weekends, holidays and on-call
