Strong Technical Services

Field Engineer

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
• Examines equipment and assemblies for defects and replaces defective components.
• Repairs equipment and performs field testing.
• Resolves firmware and software issues
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
• Installs electronic or digital equipment and tests
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
• Willing to take ownership and take on other duties as assigned

Field Service Technician

• Perform preventive maintenance, installation, site surveys, demand and emergency services for digital cinema equipment
• Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
• Provide demand service for customers; determine and execute a support plan
• Test electronic assemblies, components, or parts using ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, and automatic or computerized test equipment
• Examine equipment and assemblies for defects and replace defective components
• Repair equipment and perform field testing; resolve firmware and software issues
• Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Record, analyze, and inform appropriate personnel of production quality and customer complaint status using written and electronic reporting
• Install electronic or digital equipment and test; record activities in Field Point daily including work description, expenses, hours, labor and travel
• Take ownership and perform other duties as assigned

• Provide technical support, preventive maintenance, installations, site surveys, demand and emergency services for digital cinema equipment
• Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
• Determine and execute customer support plans and demand service
• Test electronic assemblies and components using meters, color meter, resistance bridge, oscilloscope, and computerized test equipment
• Examine equipment for defects, replace defective components, repair equipment, and perform field testing
• Resolve firmware and software issues
• Investigate customer complaints about quality, tolerances, specifications, and delivered condition of products
• Record, analyze, and report production quality and customer complaint status using written and electronic reporting
• Install electronic or digital equipment and perform testing
• Record daily activities in Field Point including work description, expenses, hours, labor, and travel
• Take ownership and perform additional duties as assigned
• Position requires in and out of market travel up to 70-80% and ability to work weekends, holidays, and be on-call