Strong Technical Services

Field Engineer

• Provide technical support, preventive maintenance, installations, site surveys, demand and emergency services for digital cinema equipment
• Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
• Determine and execute customer support plans and demand service
• Test electronic assemblies and components using meters, color meter, resistance bridge, oscilloscope, and computerized test equipment
• Examine equipment for defects, replace defective components, repair equipment, and perform field testing
• Resolve firmware and software issues
• Investigate customer complaints about quality, tolerances, specifications, and delivered condition of products
• Record, analyze, and report production quality and customer complaint status using written and electronic reporting
• Install electronic or digital equipment and perform testing
• Record daily activities in Field Point including work description, expenses, hours, labor, and travel
• Take ownership and perform additional duties as assigned
• Position requires in and out of market travel up to 70-80% and ability to work weekends, holidays, and be on-call

Field Service Technician