Field Service Technician

Strong Technical Services

Field Service Technician providing technical support for digital cinema equipment in a fast-paced environment. Requires travel and expertise in electronics related to the Pro-Av market.

Posted 6/9/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
Provides demand service for customers; determines and executes a support plan
Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
Examines equipment and assemblies for defects and replaces defective components.
Repairs equipment and performs field testing.
Resolves firmware and software issues
Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
Installs electronic or digital equipment and tests
Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
Willing to take ownership and take on other duties as assigned

Requirements

What you’ll need

Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
Experience with electronics related to the Pro-Av market
Familiarity with computer and networking concepts and architecture
Experience with digital cinema equipment is preferred
Strong attention to detail
Proficient with MS Office
Exceptional customer service skills required
This position requires a valid, state issued driver’s license
This position requires the ability to stand, sit, squat and bend for a period of time
Excellent communication skills, both verbal and written
Comfortable working in a high-stress, face-paced environment with shifting priorities
Excellent time management, organizational, and analytical skills
Self-starter who can find and resolve issues as they are identified
Ability to successfully interface with a wide range of personnel within the organization

Benefits

Comp & perks

401(k) plan with Employer-Match
Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Disability Insurance
Flexible Spending Account
Health Savings Account - Up to $1,250/yr Employer Contribution
Accident Plan
Hospital Indemnity Plan
Critical Illness Plan
Company-paid and Voluntary Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

maintenancetestingrepairfirmware resolutionsoftware resolutioninstallationelectronic assemblydigital signagesound systemsPro-Av electronics

Soft Skills

attention to detailcustomer servicecommunicationtime managementorganizational skillsanalytical skillsself-starterproblem-solvingadaptabilityownership

Certifications

Associate's degreevalid state issued driver’s license