Strive for Startups

Customer Success Engineer

Strive for Startups

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $125,000 - $155,000 per year

About the role

  • Own and manage a portfolio of mid market customers
  • Lead onboarding, implementation and adoption to ensure customers reach value quickly
  • Build strong relationships with engineering leaders and product teams
  • Proactively monitor customer health and address risks before they escalate
  • Run regular check ins focused on outcomes, not just product usage
  • Identify expansion opportunities and partner with Sales when accounts grow
  • Manage renewals for your book of business
  • Collect and synthesize customer feedback to influence product decisions
  • Help define scalable customer success processes as the company grows

Requirements

  • You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer, Technical Account Manager, or Technical Customer Success Manager in B2B SaaS. Ideally in developer tools or products built for engineering teams.
  • You are technical enough to earn the trust of Engineering and Product Leadership. You understand software development workflows, CI/CD, Git, Jira, and how modern teams ship code.
  • You have led end to end onboarding for technically complex products. You can run a structured four to eight week implementation, proactively spot risks and opportunities of product adoption, and get customers to real value fast.
  • You have delivered product demos, technical trainings, or enablement sessions to engineering teams and leadership.
  • You are comfortable managing a book of dozens mid-market customers, exceeding $1.5MM in total ARR while keeping retention and adoption high.
  • You enjoy working cross functionally with Sales, Product, and Engineering. You can translate customer feedback into clear product insights.
  • You like becoming a domain expert. You enjoy understanding how a product works under the hood and why it was built that way.
  • You want to work with ambitious engineering organizations and help them improve how they build software.
Benefits
  • Annual salary plus meaningful equity
  • Comprehensive benefits, including 401(k) matching
  • Flexible model of work
  • Great work-life balance — we’re a startup, but we don’t work at an unsustainable pace (many of us have kids and other responsibilities beyond work)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successonboardingimplementationproduct adoptioncustomer feedback synthesisproduct demostechnical trainingB2B SaaSsoftware development workflowsCI/CD
Soft Skills
relationship buildingproactive monitoringrisk managementcross-functional collaborationdomain expertisecommunicationorganizational skillscustomer advocacyoutcome-focusedproblem-solving