Strive for Startups

Support Engineer

• Develop a deep understanding of Swarmia’s product and architecture to diagnose and resolve technical issues
• Own customer support cases from first contact through resolution
• Troubleshoot issues using logs, data pipelines, and customer configurations
• Help customers configure, use, and get the most out of Swarmia
• Provide clear, concise support via Slack, email, chat, and video calls
• Work closely with the product and engineering teams to communicate customer feedback, edge cases, and recurring issues
• Identify patterns in support requests and help improve documentation, tooling, and product reliability
• Document technical findings, known issues, and resolutions for internal and external use

Technical Support Engineer