Develop a deep understanding of Swarmia’s product and architecture to diagnose and resolve technical issues
Own customer support cases from first contact through resolution
Troubleshoot issues using logs, data pipelines, and customer configurations
Help customers configure, use, and get the most out of Swarmia
Provide clear, concise support via Slack, email, chat, and video calls
Work closely with the product and engineering teams to communicate customer feedback, edge cases, and recurring issues
Identify patterns in support requests and help improve documentation, tooling, and product reliability
Document technical findings, known issues, and resolutions for internal and external use

Requirements

Degree in Information Technology, Computer Science, or experience in a relevant field
Proven experience (2+ years) as a Technical Support Engineer, Solutions Engineer, Software Engineer, or similar role
Hands-on experience with log-based troubleshooting and familiarity with CI/CD pipelines using GitHub or similar tools
Solid understanding of software development processes and engineering practices
Hands-on experience with SQL
Exceptional problem-solving and communication skills

Benefits

$85,000 – $105,000 annual salary plus meaningful equity.
Comprehensive benefits, including 401(k) matching.
Flexible model of work
Great work-life balance — we’re a startup, but we don’t work at an unsustainable pace (many of us have kids and other responsibilities beyond work).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

log-based troubleshootingCI/CD pipelinesSQLsoftware development processesengineering practices

Soft Skills

problem-solvingcommunication

Certifications

degree in Information Technologydegree in Computer Science