StrideUp

Post Offer & Completions Administrator

StrideUp

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • The Role of a Post Offer and Completions team member is to be a key player in nurturing the post offer pipeline to deliver completions with best-in-class customer service and the highest degree of data accuracy and legal compliance.
  • The role is essentially accountable for the customer journey from offer to release of funds/completion.
  • The role holder will act as the customer's advocate to progress to completion by managing the processes and overcoming blockages and delays.
  • Working closely with StrideUp’s solicitors, but also the customer’s solicitors and all relevant stakeholders, both internal and external.
  • The role holder will work in a very pressured environment with conflicting demands. This is a fast-paced role and all team members will be expected to go above and beyond to meet all stakeholders requirements.

Requirements

  • Previous experience of working in customer focussed operations within a financial services business
  • Ability to manage multiple (sometimes conflicting) priorities effectively in a fast-paced environment
  • Good understanding of Google suite, MS Word and Excel
  • An effective communicator across various platforms (Email, Intercom, and telephone) who can clearly and effectively engage with all stakeholders
  • Highly detail-oriented with a focus on achieving the highest degree of data accuracy
  • A trustworthy, reliable and collaborative team player
  • Passionate about delivering high standards of customer service, with a proactive approach to solving problems and a genuine desire to help customers achieve their goals
  • Able to thrive and maintain focus in a high-pressure, fast-paced environment while managing multiple conflicting priorities
  • A quick learner eager to understand financial services operations, including regulatory requirements and industry standards
  • Knowledge and understanding of key risks contained in Reports on Title and/or Certificates of Title would be an advantage but full training will be provided
  • Knowledge of FCA rules including Mortgage Conduct of Business (MCOB), Consumer Duty, and KYC would be an advantage but full training will be provided
Benefits
  • Salary: Competitive, based on experience
  • 25 days annual holiday
  • Health insurance
  • Annual L&D budget
  • 3% pension contribution
  • Monthly socials
  • Central London location (hybrid role with an expectation of 2-3 days in the office)
  • Friendly and informal startup environment with a focus on performance and impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data accuracyfinancial services operationsregulatory requirementsReports on TitleCertificates of TitleFCA rulesMortgage Conduct of Business (MCOB)Consumer DutyKYC
Soft Skills
customer serviceeffective communicationdetail-orientedcollaborativeproblem-solvingtrustworthyreliableproactiveability to manage prioritiesability to thrive under pressure