StrideUp

Post Offer & Completions Administrator

StrideUp

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • The Role of a Post Offer and Completions team member is to be a key player in nurturing the post offer pipeline to deliver completions with best-in-class customer service and the highest degree of data accuracy and legal compliance.
  • The role is essentially accountable for the customer journey from offer to release of funds/completion.
  • The role holder will act as the customer's advocate to progress to completion by managing the processes and overcoming blockages and delays.
  • Working closely with StrideUp’s solicitors, but also the customer’s solicitors and all relevant stakeholders, both internal and external.
  • The role holder will work in a very pressured environment with conflicting demands. This is a fast-paced role and all team members will be expected to go above and beyond to meet all stakeholders requirements.

Requirements

  • Previous experience of working in customer focussed operations within a financial services business
  • Ability to manage multiple (sometimes conflicting) priorities effectively in a fast-paced environment
  • Good understanding of Google suite, MS Word and Excel
  • An effective communicator across various platforms (Email, Intercom, and telephone) who can clearly and effectively engage with all stakeholders
  • Highly detail-oriented with a focus on achieving the highest degree of data accuracy
  • A trustworthy, reliable and collaborative team player
  • Passionate about delivering high standards of customer service, with a proactive approach to solving problems and a genuine desire to help customers achieve their goals
  • Able to thrive and maintain focus in a high-pressure, fast-paced environment while managing multiple conflicting priorities
  • A quick learner eager to understand financial services operations, including regulatory requirements and industry standards
  • Knowledge and understanding of key risks contained in Reports on Title and/or Certificates of Title would be an advantage but full training will be provided
  • Knowledge of FCA rules including Mortgage Conduct of Business (MCOB), Consumer Duty, and KYC would be an advantage but full training will be provided
Benefits
  • Salary: Competitive, based on experience
  • 25 days annual holiday
  • Health insurance
  • Annual L&D budget
  • 3% pension contribution
  • Monthly socials
  • Central London location (hybrid role with an expectation of 2-3 days in the office)
  • Friendly and informal startup environment with a focus on performance and impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data accuracyfinancial services operationsregulatory requirementsReports on TitleCertificates of TitleFCA rulesMortgage Conduct of Business (MCOB)Consumer DutyKYC
Soft skills
customer serviceeffective communicationdetail-orientedcollaborativeproblem-solvingtrustworthyreliableproactiveability to manage prioritiesability to thrive under pressure