Strider Technologies

Lead Implementation Engineer, Client Integrations – Support

Strider Technologies

full-time

Posted on:

Location Type: Hybrid

Location: South Jordan • Utah • United States

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Job Level

Senior

About the role

  • Lead end-to-end delivery of SSO (SAML/OIDC) and API integrations, from technical discovery through go-live
  • Conduct technical discovery sessions to understand client environments and translate requirements into configuration plans, milestones, and success criteria
  • Configure, test, and validate integrations using tools such as Postman, cURL, logs, and structured test plans
  • Manage technical support operations related to provisioning, access management, ticket queues, SLAs, and escalations
  • Own complex integration-related support issues from intake through resolution, including root cause analysis
  • Serve as the escalation point for critical onboarding or production issues, coordinating triage, communication, postmortems, and preventative actions
  • Design and implement scalable support workflows, tracking and operationalizing metrics such as first-response time and backlog health
  • Build internal tools, scripts, runbooks, and templates to improve onboarding speed and issue resolution
  • Partner with Product and Engineering to document integration requirements and improve overall product operability
  • Collaborate with Product Marketing to create and maintain Help Center articles, troubleshooting guides, FAQs, and other self-service content
  • Contribute to hiring, onboarding, and mentoring as the implementation and support function grows

Requirements

  • 5+ years of experience in implementation engineering, technical support, solutions engineering, or security engineering
  • Proven experience delivering SSO (SAML/OIDC) and API integrations in production environments
  • Hands-on experience with access provisioning, account setup, and identity integrations for SaaS platforms
  • Familiarity with support operations, including SLAs, ticket triage, escalation paths, and performance reporting
  • Strong understanding of identity and security technologies (e.g., IAM/SSO, SIEM, DLP, UEBA)
  • Experience working directly with client IT, security, or engineering teams
  • Ability to manage multiple client engagements while driving strong technical outcomes
  • Clear, effective communication skills across technical and non-technical audiences
  • Experience mentoring or guiding junior engineers is a plus
Benefits
  • Competitive Compensation
  • Company Equity Options
  • Flexible PTO
  • Wellness Reimbursement
  • US Holidays (Office Closed)
  • Paid Parental Leave
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SSOSAMLOIDCAPI integrationsaccess provisioningidentity integrationstechnical discoveryroot cause analysissupport workflowsperformance reporting
Soft Skills
communication skillsmentoringcollaborationproblem-solvingorganizational skillsclient engagementtechnical outcomesescalation managementteam leadershipdocumentation