MSP Help Desk Specialist, Sys Admin
Strategic Technology Solutions, LLC
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $45,000 - $55,000 per year
About the role
- Provide remote and/or on-site support services to clients
- Act as a resource for the department's reactive tickets queue
- Understand client requests and react according to severity
- Achieve 95% CSAT consistently as an individual metric
- Perform client resource onboarding and offboarding requests
- Utilize the ticketing system to work on and resolve tickets
- Follow the documented processes throughout the entire ticket life cycle
- Provide guidance and support to team members
- Create, update and maintain Client Documentation
- Document and account for all time worked within the ticketing system
Requirements
- 4+ years of experience in relevant IT fields
- Experience in operating in a service focused department
- Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments
- Microsoft certifications, including Cloud & AI Platforms
- Experience working for a Managed Service Provider (MSP) or IT Service Providers
- Experience in configuring and managing of network Infrastructure
- Experience in configuring and supporting Enterprise Infrastructure
- Experience in configuration and support of major Microsoft technologies
- Familiarity with MSP tools like Autotask PSA, Datto RMM
- Associate or bachelor’s degree in computer science, information sciences, or related field preferred
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticketing systemnetwork infrastructure configurationenterprise infrastructure supportMicrosoft technologies configurationphysical infrastructurevirtual infrastructurenetworking componentsclient resource onboardingclient resource offboardingdocumentation maintenance
Soft Skills
client supportteam guidanceproblem-solvingcommunicationtime managementcustomer satisfaction focusreactive ticket managementprocess adherenceorganizational skillscollaboration
Certifications
Microsoft certifications