Strategic Technology Solutions, LLC

IT Support

• Provide remote and/or on-site support services to clients
• Act as a resource for the department's reactive tickets queue
• Understand client requests and react according to severity
• Achieve 95% CSAT consistently as an individual metric
• Perform client resource onboarding and offboarding requests
• Utilize the ticketing system to work on and resolve tickets
• Follow the documented processes throughout the entire ticket life cycle
• Provide guidance and support to team members
• Create, update and maintain Client Documentation
• Document and account for all time worked within the ticketing system

MSP Help Desk Specialist, Sys Admin