StraighterLine

Customer Success Manager

• Own strategy and success plans for complex or high-impact accounts
• Align customer goals with measurable outcomes and long-term value
• Build relationships with senior stakeholders
• Navigate ambiguity, competing priorities, and organizational complexity
• Lead renewal and growth strategy for your accounts
• Partner cross-functionally to deliver tailored solutions
• Provide insights to internal teams based on customer needs
• Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
• Lead and coordinate customer projects from planning through execution to ensure successful outcomes

Strategic Customer Success Manager, ECE

General

• Review course content for clinical accuracy, completeness, and certification exam alignment
• Provide expert feedback on errors, gaps, outdated information, and improvement opportunities
• Validate exam preparation across multiple certification pathways in your discipline
• Collaborate with our academic team and content vendor to resolve questions and clarify standards
• Approve final content before course launch

Surgical Tech – SME

• Review course content for clinical accuracy, completeness, and NHA CPT exam alignment
• Provide expert feedback on errors, gaps, outdated information, and improvement opportunities
• Validate exam preparation content against the NHA Certified Phlebotomy Technician (CPT) exam domains
• Collaborate with our academic team and content vendor to resolve questions and clarify standards
• Approve final content before course launch
• Following launch, hold 1 hour per week of virtual office hours to support enrolled students
• Participate in course and/or marketing features (photo, bio, recorded segments, or testimonials) as mutually agreed

Phlebotomy Technician, SME, Contract Position

• Review course content for clinical accuracy, completeness, and NHA CET exam alignment
• Provide expert feedback on errors, gaps, outdated information, and improvement opportunities
• Validate exam preparation content against the NHA Certified EKG Technician (CET) exam domains
• Collaborate with our academic team and content vendor to resolve questions and clarify standards
• Approve final content before course launch
• Following launch, hold 1 hour per week of virtual office hours to support enrolled students
• Participate in course and/or marketing features (photo, bio, recorded segments, or testimonials) as mutually agreed

Strategic Customer Success Manager, ECE

Surgical Tech – SME

Phlebotomy Technician, SME, Contract Position

EKG Technician, SME, Contract Position