FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Strategic Customer Success Manager, ECE
StraighterLineStrategic Customer Success Manager managing high-impact customer accounts for educational courses provider. Focusing on complex problems and building long-term strategies for customer success.
About the role
Key responsibilities & impact- Own strategy and success plans for complex or high-impact accounts
- Align customer goals with measurable outcomes and long-term value
- Build relationships with senior stakeholders
- Navigate ambiguity, competing priorities, and organizational complexity
- Lead renewal and growth strategy for your accounts
- Partner cross-functionally to deliver tailored solutions
- Provide insights to internal teams based on customer needs
- Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
- Lead and coordinate customer projects from planning through execution to ensure successful outcomes
Requirements
What you’ll need- 5+ years in customer success, consulting, account management, or related field
- Experience managing complex or high-value accounts
- Strong strategic thinking and business acumen
- Ability to influence stakeholders and drive decisions
- Confidence operating in ambiguous situations
- Exceptional organizational skills and attention to detail
- Strong project management skills with the ability to manage multiple priorities and deadlines
- Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred
- Ability to travel up to 40%
- Must reside in Central Florida
- Positive, upbeat, enthusiastic attitude with a customer-first mindset
- Excellent communication, relationship-building, and problem-solving skills
Benefits
Comp & perks- Generous time off policies, 11 public holidays & 1 floating holiday.
- Medical, Dental, and Vision Insurance Coverage
- 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
- Six weeks paid parental leave
- Free StraighterLine courses for you and your family members
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementproject managementstrategic thinkingbusiness acumenrelationship-buildingproblem-solving
Soft Skills
influencing stakeholdersoperating in ambiguityorganizational skillsattention to detailmanaging multiple prioritiespositive attitudecustomer-first mindset