Senior User Researcher - ZEOS Design & Research (all genders)
Zalando
Senior Customer Success Manager
Storyteq
full-time
Posted on:
Origin: • 🇳🇱 Netherlands
Visit company websiteJob Level
Senior
About the role
- Ensure client satisfaction and foster strong relationships to drive retention and growth.
- Lead growth, expansion and enhancement of customer success processes at Storyteq.
- Collaborate on account planning with Account Managers, Sales, and Project/Implementation Managers to align with clients' business objectives.
- Oversee planning, implementation, and reporting of client campaigns; use data-driven strategies to enhance performance and achieve client goals.
- Provide customer insights to Product Management, Marketing, and Sales and identify opportunities for innovation and continuous improvement.
- Assist clients with change management to ensure smooth adoption and effective utilisation of Storyteq's creative automation, DAM, Brand, and workflow modules.
Requirements
- Account Planning: Collaborate with Account Managers, Sales, and Project/Implementation Managers to develop comprehensive account plans that align with clients' business objectives.
- Client Relationship Management: Develop and nurture strong, longlasting relationships with key customer stakeholders, understanding their business needs and ensuring effective use of Storyteq's solutions.
- Performance Monitoring and Reporting: Oversee the planning, implementation, and reporting of client campaigns, utilizing data-driven strategies to enhance performance and achieve client goals.
- Cross-Functional Collaboration: Work closely with Product Management, Marketing, and Sales to provide customer insights and identify opportunities for innovation and continuous improvement.
- Change Management: Assist clients in managing organisational changes related to the adoption and integration of Storyteq's solutions, ensuring a smooth transition and effective utilisation.
