Zalando

Senior User Researcher - ZEOS Design & Research (all genders)

Zalando

full-time

Posted on:

Origin:  • 🇩🇪 Germany

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Job Level

Senior

About the role

  • Develop and oversee a verified internal panel of participants for continuous research activities.
  • Manage and enhance our research tools, such as Great Question and various survey platforms.
  • Create and uphold internal systems, templates, and guides to facilitate self-service research for our teams.
  • Establish efficient workflows for survey deployment, handling incentives, and screening participants.
  • Plan and execute both generative and evaluative research studies in collaboration with cross-functional teams.
  • Translate research findings into clear, compelling insights that inform strategic decisions and product development.
  • Collaborate closely with another researcher who is focused on discovery work, ensuring that together you cover both the depth and scale of research needs.

Requirements

  • significant experience in user research, research operations, or a similar field.
  • You are adept at independently conducting user research from start to finish.
  • You have a background in developing or expanding research operations, tools, or systems.
  • You excel in collaborative, cross-functional team environments.
  • You are skilled in using research tools like Great Question, Dovetail, Airtable, or UserTesting.
  • You are a clear and persuasive communicator who can make complex insights understandable and actionable.