Storyteq

Application Support Analyst

Storyteq

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

AngularCloudITSMJava.NETNode.jsSQLVue.js

About the role

  • Provide second-line technical support to internal teams and external clients.
  • Troubleshoot and resolve application-related issues, including diagnosing problems, researching solutions, and implementing fixes.
  • Collaborate with cross-functional teams to resolve complex technical issues and drive continuous improvement.
  • Manage and prioritise support tickets and incidents using our Jira Service Management tool.
  • Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence.
  • Prioritise and handle ad-hoc projects alongside your daily responsibilities.
  • Support the service desk team with tasks including investigating and testing.
  • Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks.

Requirements

  • Experience or exposure to technical support, whether gained through studies, internships, or previous roles is welcome.
  • Required - Proficiency in **SQL** and **relational databases.**
  • Highly desired - extensive knowledge of **Networking** and **Infrastructure** fundamentals.
  • Highly desired - experience of **Google Cloud Projects **or **other Cloud Computing**
  • Highly desired - experience using Web API tools in: **Postman**, **Insomnia**, **Console** etc.
  • Would be advantageous - knowledge of programming languages: **C#**, **.NET**, **Java, NodeJS**, **VueJS **and **AngularJS**
  • Would be advantageous - knowledge of monitoring tools: **Datadog** and **New Relic.**
  • Would be advantageous - knowledge of deployment tools: **Argo CD** and **Octopus**.
  • Would be advantageous - knowledge of ITSM and Software Mgmt tools: **Jira** and **Confluence.**
Benefits
  • 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun!
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month programme with £250 bonus
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
  • Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
  • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLrelational databasesNetworkingInfrastructureCloud ComputingWeb APIC#.NETJavaNodeJS
Soft Skills
technical supportcollaborationproblem-solvingdocumentationprioritizationinvestigationtestingcontinuous improvement