Storyteller

Customer Success Manager

• Own a portfolio of core North America customer accounts
• Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders
• Understand each customer's goals, season calendar, workflows, and measures of success
• Run regular customer check-ins that are useful, structured, and outcome-led
• Maintain clear visibility on account health, risks, next steps, and opportunities
• Help customers adopt Storyteller effectively across their apps, websites, and content workflows
• Translate product usage and engagement data into clear recommendations
• Spot under-used features, low adoption, or workflow gaps before they become renewal risks
• Help customers plan around key moments such as season launch, playoffs, tournaments, rivalry games, and major campaigns
• Share best practices across teams without relying on generic playbooks
• Identify expansion opportunities within existing accounts
• Understand where Storyteller and our wider suite of new products could support broader customer goals
• Surface commercial signals to Sales with useful context and customer insight
• Support renewal preparation by keeping account status, value, risks, and stakeholder context clear
• Develop confidence in commercial conversations without needing to fully own the sales process
• Coordinate with delivery and support teams to make sure customer needs are handled cleanly
• Bring product feedback back to the business with enough context to be useful
• Keep internal account notes, actions, and risks accurate and current
• Escalate issues with judgment, urgency, and a clear view of customer impact
• Help improve repeatable CS processes as the team scales

Frontend Engineer

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Junior Web Developer

• Ship features end‑to‑end: design, build and test small, well‑scoped improvements to our products.
• Make things reliable and fast: fix bugs, add tests, and instrument code so we can measure performance and stability.
• Solve real customer problems: collaborate with Product, Design and Solutions to scope simple, pragmatic solutions that work for our clients.
• Improve developer experience: contribute to examples, docs and small tools that make integration with our SDKs smooth and enjoyable.
• Think from first principles: break problems down, reason about trade‑offs, and pick the simplest approach that works.
• Learn in the open: participate in code reviews (giving and receiving feedback), pair with teammates, and share what you’re learning.
• Own your work: plan your tasks, communicate progress, and follow through to high‑quality releases.
• Contribute to how we build: help refine our CI, test suites and local dev scripts as we scale.

• Ship features end‑to‑end: design, build and test small, well‑scoped improvements to our products
• Make things reliable and fast: fix bugs, add tests, and instrument code so we can measure performance and stability.
• Solve real customer problems: collaborate with Product, Design and Solutions to scope simple, pragmatic solutions that work for our clients.
• Improve developer experience: contribute to examples, docs and small tools that make integration with our SDKs smooth and enjoyable.
• Think from first principles: break problems down, reason about trade‑offs, and pick the simplest approach that works.
• Learn in the open: participate in code reviews (giving and receiving feedback), pair with teammates, and share what you’re learning.
• Own your work: plan your tasks, communicate progress, and follow through to high‑quality releases.
• Contribute to how we build: help refine our CI, test suites and local dev scripts as we scale.

Operations

• Own how the company operates across all products
• Define and implement clear roles and processes
• Manage hiring at scale with high standards
• Control spending across SaaS, AI, and cloud platforms
• Drive AI-first operational processes
• Lead the system that runs the company

Head of Operations

• Own how the company operates across all products
• Turn how we work into something real with clear roles, responsibilities, teams, and processes
• Hire at pace while maintaining a high bar for talent
• Manage costs and infrastructure effectively
• Ensure delivery quality for major client moments
• Drive AI-first operations with automation and skills
• Spot and define missing roles or processes

• Own how the company operates across all products
• Transform operating model into clear roles, responsibilities, teams, and processes
• Hire and manage teams effectively
• Oversee SaaS, AI, and cloud expenses
• Ensure high-quality delivery for client moments
• Implement AI-first operations
• Lead and execute outcomes as guided by founders

• Own how the company operates across all products
• Define roles, responsibilities, teams, and processes
• Hire at pace and manage line operations
• Control costs associated with SaaS, AI, and cloud services
• Ensure delivery during major client events
• Drive AI-first operations by implementing scalable processes

• Own the company's operations end to end across all products
• Define clear processes, roles, and responsibilities
• Hire teams at pace
• Manage company cost and infrastructure
• Ensure delivery rigour for client events
• Drive AI-first operations

• Own all operational aspects across products
• Build clear roles, responsibilities, teams, and processes
• Manage hiring and team management at scale
• Control SaaS, AI, and cloud spending
• Ensure high-quality delivery for major client events
• Drive operations using AI and automation
• Collaborate directly with founders on execution

• Own how the company operates across all products
• Define and implement the operating model including clear roles and responsibilities
• Manage hiring at pace and build effective teams
• Control spending across SaaS, AI, and cloud
• Ensure delivery for major events and deadlines
• Drive AI-first operations and improve repeatable processes
• Collaborate with founding team to execute outcomes and direction effectively.

• Lead and develop the multidisciplinary team delivering work for the account
• Maintain clear operating picture across priorities, owners, deadlines, dependencies, risks, and decisions
• Set the team's workload and standards, inspect delivery, intervene when quality or performance slips
• Run high volumes of work across content, publishing, design, analytics, client projects, releases, integrations, and AI-enabled services
• Turn unclear requests into practical plans: outcome, scope, owner, next action, dependence, deadline
• Work closely with design, content, product, engineering, support, and client leaders
• Lead large, ambiguous operational projects, including audits and migrations
• Prepare concise, accurate client updates and lead day-to-day delivery conversations
• Make sensible day-to-day decisions independently and escalate necessary decisions

Client Operations – Delivery Lead

Artificial Intelligence

• Own AI-driven workflows and product improvements within specific parts of the product suite.
• Identify friction in how clients and teams use the product and propose solutions.
• Build and iterate on AI-powered automations, tools, and workflows to improve delivery and outcomes.
• Be responsible for deciding what matters within your product area, not just executing predefined tasks.
• You’ll translate real client and usage problems into shipped product improvements, not decks or specs.
• Use AI and internal tools to investigate product behaviour, debug issues, and test ideas.
• Work directly with engineers to ship changes and improvements.
• Engage with clients when needed to understand real problems and validate solutions.

AI Product Builder

• Own AI-driven workflows and product improvements within specific parts of the product suite
• Identify friction in how clients and teams use the product and propose solutions
• Build and iterate on AI-powered automations, tools, and workflows to improve delivery and outcomes
• Be responsible for deciding what matters within your product area
• Use AI and internal tools to investigate product behaviour, debug issues, and test ideas
• Work directly with engineers to ship changes and improvements
• Engage with clients when needed to understand real problems and validate solutions