Customer Success Manager

Storyteller

Customer Success Manager managing North America accounts for Storyteller's SaaS platform. Focusing on customer outcomes, account health, adoption, and growth with sports and media clients.

Posted 7/31/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and account management, with a strong ability to build relationships and understand customer goals in the sports and entertainment sectors. Proficient in translating product usage data into actionable insights and recommendations to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementStakeholder EngagementData AnalysisCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementData AnalysisProduct AdoptionWorkflow Optimization

Soft Skills

Relationship BuildingOrganizational SkillsResponsivenessCalm Under PressureCuriosity

Tools & Technologies

StorytellerContent Management Systems

Industry Keywords

SportsMediaEntertainmentFan EngagementDigital Content

About the role

Key responsibilities & impact

Own a portfolio of core North America customer accounts
Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders
Understand each customer's goals, season calendar, workflows, and measures of success
Run regular customer check-ins that are useful, structured, and outcome-led
Maintain clear visibility on account health, risks, next steps, and opportunities
Help customers adopt Storyteller effectively across their apps, websites, and content workflows
Translate product usage and engagement data into clear recommendations
Spot under-used features, low adoption, or workflow gaps before they become renewal risks
Help customers plan around key moments such as season launch, playoffs, tournaments, rivalry games, and major campaigns
Share best practices across teams without relying on generic playbooks
Identify expansion opportunities within existing accounts
Understand where Storyteller and our wider suite of new products could support broader customer goals
Surface commercial signals to Sales with useful context and customer insight
Support renewal preparation by keeping account status, value, risks, and stakeholder context clear
Develop confidence in commercial conversations without needing to fully own the sales process
Coordinate with delivery and support teams to make sure customer needs are handled cleanly
Bring product feedback back to the business with enough context to be useful
Keep internal account notes, actions, and risks accurate and current
Escalate issues with judgment, urgency, and a clear view of customer impact
Help improve repeatable CS processes as the team scales

Requirements

What you’ll need

Have experience in Customer Success, account management, client services, or partnerships
Have worked with sports, media, entertainment, content, digital, or fan engagement teams
Understand how live sport, content calendars, and stakeholder pressure shape customer expectations
Can build trust with customers without needing to be the most senior person in the room
Are organised, responsive, and calm when priorities move quickly
Enjoy learning products deeply enough to have useful customer conversations
Can think commercially and spot opportunities, even if you have not carried a quota
Are curious about how AI can improve your own work and customer outcomes

Benefits

Comp & perks

Help teams use modern video and content products around moments fans care about
Work with ambitious sports and media organisations across North America
Join a small, high-trust commercial team with real ownership and visibility
Build valuable strategic account skills while owning your own portfolio
Grow with Storyteller as we expand from a single-product company into a multi-product platform business