Client Operations – Delivery Lead

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Client Operations & Delivery Lead guiding a multidisciplinary team on high-volume projects for a major sports client. Engaging with analytics, client relations, and operational improvements.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing multidisciplinary teams and operational projects, with a focus on clear communication, analytical decision-making, and practical AI fluency to enhance workflows and client outcomes.

Highest-signal resume keywords

Direct People LeadershipOperational GripNumeracy And Analytical AbilityClear CommunicationPractical AI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisContent ManagementDesign CoordinationClient Project ManagementIntegration ManagementAI ImplementationOperational AuditsWorkstream ManagementPerformance Inspection

Soft Skills

Strong JudgementAttention To DetailHigh AgencyCross-Functional CollaborationSystems Thinking

About the role

Key responsibilities & impact

Lead and develop the multidisciplinary team delivering work for the account
Maintain clear operating picture across priorities, owners, deadlines, dependencies, risks, and decisions
Set the team's workload and standards, inspect delivery, intervene when quality or performance slips
Run high volumes of work across content, publishing, design, analytics, client projects, releases, integrations, and AI-enabled services
Turn unclear requests into practical plans: outcome, scope, owner, next action, dependence, deadline
Work closely with design, content, product, engineering, support, and client leaders
Lead large, ambiguous operational projects, including audits and migrations
Prepare concise, accurate client updates and lead day-to-day delivery conversations
Make sensible day-to-day decisions independently and escalate necessary decisions

Requirements

What you’ll need

High agency: create forward motion without waiting for perfect instructions
Strong judgement: decide what matters now and what needs escalation
Direct people leadership: set standards, allocate work, coach people, handle performance problems
Operational grip: run several different workstreams without losing detail
Numeracy and analytical ability: interrogate data and turn it into decisions
Clear communication: explain complex work simply to team members and stakeholders
Cross-functional range: comfortable working across content, design, analytics, projects, product, engineering
Systems thinking: improve mechanisms behind work instead of manual effort
Practical AI fluency: use AI to improve operating loops and drive adoption
Attention to detail: notice small errors that can become larger problems

Benefits

Comp & perks

33 Days Paid Leave
Opportunity to work close to major basketball and sports clients
Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance