Stord

IT Support Technician

Stord

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

Tech Stack

ITSMMacOS

About the role

  • Serve as a primary responder for IT support requests across hardware, software, SaaS tools, and access issues.
  • Own tickets from intake through resolution, ensuring timely updates and clear communication.
  • Troubleshoot issues related to macOS, Windows, mobile devices, printers, scanners, and peripherals.
  • Escalate complex or high-impact issues while maintaining ownership and follow-through.
  • Deliver a high-quality employee support experience aligned with defined SLAs.
  • Support employee onboarding and offboarding tasks, including device setup, account access changes, and equipment recovery.
  • Assist with device provisioning, imaging, troubleshooting, and replacement.
  • Support identity and access requests across core SaaS tools under established processes.
  • Operate within IT service management tools to manage workload, documentation, and reporting.
  • Follow established processes for MDM, endpoint security, and access management systems.

Requirements

  • 1–3 years of experience in IT support, help desk, or a similar role.
  • High ownership mindset : demonstrates accountability for seeing tickets and tasks through to resolution, proactively communicates status and risks, and takes pride in delivering a reliable, high-quality support experience.
  • Strong working knowledge of macOS and Windows environments.
  • Experience supporting SaaS applications and user access requests.
  • Familiarity with ticketing systems and IT support best practices.
  • Strong troubleshooting, communication, and customer service skills.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supporttroubleshootingmacOSWindowsSaaS applicationsdevice provisioningendpoint securityaccess managementticketing systemsMDM
Soft skills
high ownership mindsetaccountabilityproactive communicationcustomer serviceclear communicationproblem-solvingattention to detailreliabilitysupport experienceteam collaboration