Lead with exceptional communication, problem-solving, and organizational skills in a dynamic and French-speaking team.
Champion a customer-centric approach, ensuring efficient handling of operational activities with a focus on meticulous quality control in import and export processes.
Work closely with the Operations Manager to enhance operational efficiency and serve as the main point of contact for operations coordinators during escalations.
Plan, oversee, and execute day-to-day operations, ensuring maximum efficiency and task allocation.
Monitor team performance against KPIs, addressing improvement areas and implementing corrective actions.
Maintain updated standard operating procedures, customer playbooks, and process documentation.
Conduct regular team meetings to set goals, provide constructive feedback, and drive continuous improvement.
Train and onboard new employees, supporting their adaptation to processes and customer-specific requirements.
Uphold compliance with industry regulations and act as the escalation point for operational and safety concerns.
Requirements
2-3 years of experience in a similar logistics/leadership role.
Fluency in English and in French is required.
Proven knowledge of the logistics industry and transportation networks within the relevant region.
Experience in process improvement methodologies like PMP, Six Sigma, or Lean is preferred.
Strong leadership skills, fostering collaboration and driving teams to achieve KPIs.
Excellent communication and interpersonal skills for effective coordination with internal and external stakeholders.