Stolt-Nielsen Limited

Operations

• Lead with exceptional communication, problem-solving, and organizational skills in a dynamic and French-speaking team.
• Champion a customer-centric approach, ensuring efficient handling of operational activities with a focus on meticulous quality control in import and export processes.
• Work closely with the Operations Manager to enhance operational efficiency and serve as the main point of contact for operations coordinators during escalations.
• Plan, oversee, and execute day-to-day operations, ensuring maximum efficiency and task allocation.
• Monitor team performance against KPIs, addressing improvement areas and implementing corrective actions.
• Maintain updated standard operating procedures, customer playbooks, and process documentation.
• Conduct regular team meetings to set goals, provide constructive feedback, and drive continuous improvement.
• Train and onboard new employees, supporting their adaptation to processes and customer-specific requirements.
• Uphold compliance with industry regulations and act as the escalation point for operational and safety concerns.

Team Lead, Operations

Graphics Designer

• Produce professional content including presentations, publications, materials for print and events, video, infographics and animations for publication online, adhering to the approval/publication process.
• Assist internal stakeholders (Corporate Communications and business teams) in translating key business messages into high-quality, engaging materials.
• Maintain the brand’s visual identity across all materials and advise others on its correct usage.
• Manage and prioritise tasks in a fast-paced one-person studio; liaise with stakeholders across the business and act as the go-to person for visual and creative advice.
• Improve the effectiveness of Stolt Studio, proactively making changes and improvements to processes and producing regular reports to measure ROI.
• Shape and maintain the brand’s visual identity across multiple platforms; manage a variety of design-related projects and develop creative, impactful content aligned with company messaging.

Graphic Designer

Analyst

• Provide first level support via calls and emails; log and handle Incidents and Service Requests using incident management and request fulfillment processes.
• Keep users updated on progress and actions for Incidents and Problems; communicate planned and short-term changes of service levels to the Business.
• Record and manage the life-cycle of all Incidents; allocate unresolved Incidents to second/third line support teams or third-party vendors and coordinate responses.
• Manage critical or major incidents up to resolution.
• Manage the service management system: maintain standing and dynamic data, service levels, customer and user information, services, support resources, and automations.
• Participate in digital transformation: enrich self-service systems and knowledge content, automate routine activities, enhance service management tools, and maintain existing digital platforms.

Junior Service Desk Analyst

Accounts Payable

• Perform necessary transactional processing and meet agreed KPIs and SLAs for the assigned AP process.
• Keep updated on developments and changes relevant to the assigned process.
• Participate in meetings, share knowledge, and suggest process improvements.
• Handle queries from counterparts and internal customers; escalate issues to the Team Leader/Supervisor when needed.
• Ensure appropriate internal controls and compliance with Stolt-Nielsen’s Policies & Procedures, IFRS or applicable GAAP, and regulatory authorities.
• Execute other tasks assigned by Supervisor/Manager, including projects to improve systems and processes.
• Work under supervision of the Team Leader and/or Supervisor.

Team Lead, Operations

Graphic Designer

Junior Service Desk Analyst

Junior Accounts Payable Associate