Client Support Coordinator

Stitch Fix

full-time

Posted on: 12/29/2025

Location Type: Remote

✨ AI Apply

💰 $24 per hour

About the role

Support client inquiries through multiple channels, including: hand-written cards, email, chat, phone, Social and Apple Messaging for Business.
Utilize data and client feedback to personalize outreach efforts effectively.
Conduct targeted outreach to clients who have experienced issues to resolve their concerns and restore their confidence in the brand.
Continuously seek ways to improve response times and client satisfaction metrics.
Provide real-time support via Slack or other communication tools to BPO and internal teams.
Organize and guide weekly Slack Lead standups with support from your leader.
Test new processes to improve client support, ensuring efficiency and scalability.
Provide feedback and insights to help shape agent workflows, product improvements, and policy changes.

3+ years of experience in a senior customer support role.
deep experience navigating + solving complex and sensitive client issues.
previous experience providing direct client support while also owning specialty program work.
previous experience providing real-time support via Slack or other communication tools.
work a baseline schedule of Monday through Friday with rotating weekend coverage.
proven track record of punctuality and consistent attendance.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

client supportproblem solvingpersonalizationcommunicationfeedbackorganizationleadershipefficiency improvementscalabilitypunctuality