Stio

Manager

• Plan and execute an exceptional retail environment for customers and community
• Inspire and lead team on the sales floor while working alongside them each day
• Develop associate manager, full-time, part-time, and seasonal employees
• Forecast and manage the store budget, including revenue and operating expenses
• Proactively implement plans to hit monthly, quarterly, and annual goals
• Implement strategies to drive new customer acquisition and presence in a new market
• Plan and execute visual merchandising and marketing plans
• Serve as the liaison between store team and corporate leadership
• Proactively manage schedule and availability to ensure leadership presence
• Create and meet budget objectives; adjust operating procedures and staffing to compensate for budget shifts
• Manage marketing and merchandising efforts and partner with cross-functional colleagues
• Report to the Retail Area Manager

Mountain Studio Manager

Sales

• Provide an exceptional brand experience with customers at the Mountain Studio retail location in Freeport, Maine
• Deliver an outstanding level of customer service including knowledge of the brand story and product, customer engagement, and selling
• Work alongside a team to deliver an exceptional customer experience and maintain a positive attitude
• Multitask while prioritizing the customer experience and utilize POS systems to research products and complete transactions
• Provide feedback and guidance with the team to align with store, service, and role expectations
• Oversee and support all opening and closing duties in the absence of Managers and coordinate same-day response needs to scheduling coverage
• Support on- and offsite community events representing the Stio brand

Retail Sales Associate – Keyholder

• Provide an exceptional brand experience and customer service at the Freeport Mountain Studio retail location
• Communicate brand story and product knowledge to customers; engage and sell
• Create a welcoming space for the community and customers
• Maintain visual store aesthetic: organize displays, change mannequins, perform routine cleaning and general tidying of the floor
• Utilize Point of Sale system to accurately and efficiently process customer transactions, payments, refunds/exchanges, and gift cards
• Receive inventory shipments, restock inventory on the sales floor, and maintain an organized back-stock
• Perform other operational duties including answering phones and fulfilling customer service shipments
• Support a dynamic, cohesive team and deliver top-quality product education

Retail Sales Associate

• Provide an exceptional brand experience and customer engagement at Mountain Studio retail location
• Deliver customer service, product education, and selling
• Maintain visual store aesthetic: cleaning, mannequin changes, organizing displays, tidying the floor
• Receive inventory shipments, restock sales floor, and maintain organized back-stock
• Answer phones and fulfill customer service shipments
• Utilize Point of Sale system to process transactions, refunds/exchanges, and gift cards
• Support a dynamic team and uphold company mission and values

• Provide a welcoming retail store experience and exceptional brand experience for customers
• Maintain visual store aesthetic through organizing displays, mannequin changes, cleaning, and tidying the floor
• Receive inventory shipments, restock sales floor, and maintain organized back-stock
• Perform operational duties including answering phones and fulfilling customer service shipments
• Provide knowledgeable and up-to-date details of Stio products, sales, and pricing
• Utilize Point of Sale system to process transactions, refunds/exchanges, and gift cards
• Potential keyholder responsibilities: opening/closing store, handling alarms, cash management, and securing the store

Performance Marketing

ABOUT US: Stio® is an omni-channel mountain brand that designs, develops and sells apparel, footwear and accessories infused with the mountain lifestyle.
YOUR ROLE: Oversee growth, performance and optimization of company performance marketing channels to drive acquisition, retention, and revenue.
Channels: direct mail, paid social, influencer, paid search, retargeting, affiliate, SEO, email, SMS, new channels like Tiktok, OTT, CTV.
Responsibilities: manage in-house team members, agency and contract partners; report on performance, budgets, channel attribution, LTV and acquisition models; drive channel innovation.
Leadership: Member of Marketing Leadership Team; develop strategies to drive acquisition at scale, site visitation, conversion rate, repeat purchase rate; collaborate across teams.
Metrics & Tools: ownership of CAC, LTV, ROAS, CPA, repeat purchase rates; use Google Analytics, PowerBI, 3rd party and proprietary data; forecast revenue and operating expenses; provide insights and recommendations.

Mountain Studio Manager

Retail Sales Associate – Keyholder

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate

Director of Performance Marketing