Stimulus Technologies | IT Services

Sales Development Rep

• Research and build targeted prospect lists using Apollo.io, Seamless.ai, and LinkedIn
• Run structured outbound sequences across phone, personalized email, and LinkedIn
• Qualify prospects before booking
• Book and confirm discovery calls for Account Executives
• Log every activity in the CRM the same day
• Work closely with marketing on webinar follow-up, campaign leads, and inbound form fills

Sales Development Representative, SDR

Technical Account Manager

• Develop and maintain strong, long-term relationships with clients
• Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction
• Conduct regular client meetings to understand business goals and align technology solutions
• Follow up to ensure services and projects meet client expectations
• Provide guidance on technical solutions including IT infrastructure, cloud services, VoIP, and internet connectivity
• Translate technical concepts into clear, business-friendly language
• Assist in resolving client issues by coordinating with technical teams
• Maintain strong documentation of client environments and interactions
• Identify opportunities for upselling and cross-selling services within existing accounts
• Prepare and present quotes for hardware, software, and service solutions
• Manage contract renewals
• Monitor account performance and provide reporting on progress and opportunities
• Work closely with sales, technical support, and product teams to deliver seamless client experiences
• Act as a liaison between clients and internal teams to ensure timely and effective solutions

Technical Account Manager – MSP

Vice President

• Oversee operational performance, subscriber growth, customer experience, and team development for all broadband markets
• Lead broadband operations across all active and emerging markets
• Own end-to-end service delivery performance, including uptime, SLAs, and customer support outcomes
• Ensure operational readiness and smooth handoff of new service areas from construction to active service
• Drive continuous improvement through data-driven decision-making and operational rigor
• Recruit, develop, and manage regional teams including field technicians, NOC personnel, and operational supervisors
• Foster a culture of accountability, performance excellence, and values-driven leadership
• Oversee installation, activation, and support workflows to ensure a seamless customer experience
• Implement proactive strategies to improve satisfaction, reduce churn, and increase take rates
• Deploy and optimize operational tools and platforms used to manage the network
• Establish and track KPIs for provisioning, ticketing, resolution times, and productivity
• Partner with Engineering, Construction, and Finance to align staffing, systems, and budget planning with deployment timelines
• Develop scalable operational frameworks to support growth from tens of thousands to hundreds of thousands of subscribers.

Vice President, Broadband Services

Customer Support

• Ensure the high quality of customer service
• Work with direction to maximize customer commitment and the prosperity of business
• Complete assigned customer requests by priority
• Follow workflows and procedures
• Achieve high level of productive work time
• Achieve 100% customer satisfaction for work completed
• Learn new systems and experience career growth
• Make clients happy

Customer Service Coordinator

Project Manager

• Own the project. Navigate the complexity. Deliver on the promise.
• Lead grant-funded fiber deployment projects from design kickoff through construction and final network turnover.
• Manage competing priorities across engineering partners, contractors, internal teams, and clients.
• Proactively manage risk, enforce accountability, and keep projects moving.
• Develop and maintain the master project schedule encompassing design, permitting, construction, drop installation, testing, and network turnover milestones.
• Track and enforce compliance with grant-mandated buildout timelines, reporting deadlines, and program-specific milestone requirements.
• Monitor the engineering firm’s performance against their SOW, deliverable schedules, and contract terms.
• Develop and manage project budgets; track actual costs against forecasts and report variances to the Director of Project Management.
• Serve as the primary point of contact for the client on project status, deliverables, and issue resolution.
• Ensure all project activities and documentation comply with state and federal grant program requirements.

Manager

• Own the process and the team in permitting efforts across fiber deployment projects.
• Establish agency relationships and set quality standards for permitting work.
• Oversee permitting work from submittal to approval, ensuring efficient project delivery.
• Build and develop an internal permitting team, mentoring staff.
• Manage communications with permitting agencies regarding issues and approval status.
• Review and approve permitting packages from engineering firms for quality and completeness.
• Maintain licenses and approvals, update mapping, and confirm construction completion as required.

Permitting Manager

• Oversee all phases of OSP fiber optic construction including aerial, underground, and buried plant installation.
• Ensure construction activities comply with project plans, specifications, permits, and applicable codes and standards.
• Conduct regular site visits to verify construction quality, safety compliance, and adherence to project timelines.
• Manage contractor performance and hold construction crews accountable to contract terms and workmanship standards.
• Review and approve contractor pay applications, change orders, and project closeout documentation.
• Ensure construction contractors and sub-contractors adhere to 811 rules and regulations.
• Identify and resolve field conflicts, constructability issues, and design discrepancies in coordination with the engineering firm.
• Monitor project budgets and forecasts; escalate cost or schedule risks to the VP of Engineering promptly.
• Ensure all as-built documentation is accurate, complete, and delivered on schedule.