Stericycle

Operations

• Manages daily activities of the plant ensuring compliance and productivity
• Selects, trains, and develops staff; conducts performance appraisals
• Monitors operations and staff, recommends changes for optimal resource utilization
• Ensures the entire plant is within regulatory compliance
• Pro-actively interfaces with area peers to achieve business goals
• Initiates timely resolution of identified hazards or unsafe conditions

Operations Manager

Account Manager

• Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Liaises with customers to understand their requirements with respect to products and services that the business’s currently offers or is planning to offer.
• Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
• Formulates strategies to retain customers where revenue may be decreasing by using "out of the box" type thinking.
• Partner with the Operations team on retention, customer issues and concerns.
• Debrief on any service issues with SM, Operations Manager, and CSRs, as required.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by Stericycle/Shred-It.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
• Perform other duties and responsibilities, as assigned.

• Receives, segregates, and loads waste paper into a paper shredder
• Performs various traditional warehouse support duties
• Coordinates the parking of all trucks in preparation for the next day
• Unloads shredded paper, media, and products from trucks at the assigned branch nightly
• Reloads trucks with specific equipment needed for the next day’s assignment
• Operates and maintains baling machinery at the branch
• Assures all paper bales are staged or loaded for shipment as required
• Performs shredding operations in support of off-site shredding program
• Safeguards plant hardware and equipment by locking and activating security systems
• Operates forklifts and performs preventative maintenance on forklifts as required
• Maintains a clean and safe working area according to standards
• Cleans all truck compartments and cabs nightly in accordance with company guidelines
• Performs weekly, monthly, and yearly preventative maintenance on all equipment
• Maintains supplies for plant operations
• Always maintains a responsible approach to security and safety matters related to the operation

Operations Manager

Account Manager

Plant Operations, Warehouse Associate