Stericycle

Customer Support

• Build and maintain strong, trusted relationships with key customer contacts across assigned accounts
• Conduct and support site audits alongside operations leadership to ensure compliance with regulated medical waste standards
• Generate and analyze reports by extracting, organizing, and synthesizing data from multiple sources, delivering clear and actionable insights for customer presentations
• Provide proactive and on-demand customer training on waste segregation, safety protocols, and compliance best practices
• Identify opportunities for operational improvement, waste reduction, and cost efficiency across customer sites
• Monitor customer satisfaction and proactively address concerns to improve retention and service quality
• Partner with Operations to conduct quarterly business reviews and evaluate account performance
• Identify and support revenue growth opportunities within existing accounts, including contract optimization and referrals
• Maintain detailed documentation of site visits, customer interactions, and improvement recommendations
• Support new account implementations to ensure smooth onboarding and service execution
• Collaborate cross-functionally with Sales and Operations to align on customer needs and business objectives.
• Perform additional duties as needed

Customer Experience and Optimization Manager

Manager

• Serve as the primary operational point of contact for assigned hospital and healthcare system accounts
• Build and maintain strong relationships with hospital leadership, including EVS, Facilities, Nursing, Safety, Infection Prevention, and other stakeholders
• Ensure all contracted services are executed safely, efficiently, and in alignment with customer expectations and company standards
• Oversee daily hospital waste operations including staffing coordination, scheduling, inventory management, and operational performance
• Supervise and support hospital waste technicians, leads, coordinators, and onsite personnel while ensuring adequate staffing coverage
• Monitor operational trends, waste volumes, service efficiencies, and container utilization to identify improvement opportunities
• Respond to customer concerns, escalations, operational disruptions, and critical service issues in a timely and professional manner
• Conduct operational, compliance, and safety audits while ensuring adherence to DOT, HIPAA, medical waste, hazardous waste, and other regulatory requirements
• Partner cross-functionally with Operations, Compliance, Transportation, Hazardous Waste, and Customer Service teams to support service execution and continuous improvement initiatives
• Support hospital installations, new program rollouts, renovations, and service expansion projects while minimizing disruption to operations
• Other additional duties as required

Customer Experience and Optimization Manager

Hospital Service Manager