Stericycle

Account Executive

• Aggressively sell document destruction services to prospective customers in a specific territory
• In conjunction with the District Sales Manager, develop and set specific and measurable sales targets on a monthly and annual basis
• Develops and maintains a pipeline of opportunities for the assigned territory
• Develops and maintains a sales strategy for the assigned territory
• Maintains a personal level of expertise of Shred-it services and competitive solutions
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign
• Participates in all sales and other training provided by Shred-it
• Implements and demonstrates best practices to sell Shred-it solutions to prospective and existing customers
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager
• Reports daily activities and sales results to the District Sales Manager
• Maintains a responsible approach to all security and safety matters related to Shred-it operations
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer
• Establishes personal relationships with current and potential customers in the assigned territory
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis
• Perform other duties and responsibilities, as assigned.

Sales Executive

• Aggressively sell document destruction services to prospective customers in a specific territory
• Develop and maintain a pipeline of opportunities for the assigned territory
• Develops and maintains a sales strategy for the assigned territory
• Maintains a personal level of expertise of Shred-it services and competitive solutions
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign
• Reports daily activities and sales results to the District Sales Manager
• Establishes personal relationships with current and potential customers in the assigned territory
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis

• Aggressively sell document destruction services to prospective customers in a specific territory
• In conjunction with the District Sales Manager, develop and set specific and measurable sales targets on a monthly and annual basis
• Develops and maintains a pipeline of opportunities for the assigned territory
• Develops and maintains a sales strategy for the assigned territory
• Maintains a personal level of expertise of Shred-it services and competitive solutions
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign
• Participates in all sales and other training provided by Shred-it
• Implements and demonstrates best practices to sell Shred-it solutions to prospective and existing customers
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager
• Reports daily activities and sales results to the District Sales Manager
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager’s attention to any area of concern
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer
• Establishes personal relationships with current and potential customers in the assigned territory
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis.

• Responsible for the direct sales of Shred-it’s services to potential and existing customers within an assigned territory
• Aggressively sell document destruction services to prospective customers in a specific territory
• Develop and maintain a pipeline of opportunities for the assigned territory
• Develops and maintains a sales strategy for the assigned territory
• Maintains personal expertise of Shred-it services and competitive solutions
• Customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign
• Reports daily activities and sales results to the District Sales Manager
• Liaises with customers to understand their requirements regarding products and services
• Establishes personal relationships with current and potential customers

• acquire new customers and convert existing customers through prospecting
• build a pipeline of potential future business
• research and verify prospects via CRM tool
• meet or exceed assigned performance metrics and key expectations
• forecast month and quarter sales
• target upgrade and cross-sell opportunities of additional products/services
• use CRM tool for lead follow up, pipeline management, forecasting and opportunity tracking
• assist/support specific assigned projects and/or job-related duties

Inside Sales Representative

• Aggressively sell document destruction services to prospective customers in a specific territory
• Develop and maintain a pipeline of opportunities for the assigned territory
• Develops and maintains a sales strategy for the assigned territory
• Maintains a personal level of expertise of Shred-it services and competitive solutions
• Develop customer lead activity through telephone and door-to-door cold-calling
• Reports daily activities and sales results to the District Sales Manager

• Aggressively sell document destruction services to prospective customers in a specific territory.
• Develop and maintain a pipeline of opportunities for the assigned territory.
• Develops and maintains a sales strategy for the assigned territory.
• Maintains a personal level of expertise of Shred-it services and competitive solutions.
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign.
• Reports daily activities and sales results to the District Sales Manager.
• Establishes personal relationships with current and potential customers in the assigned territory.

Manager

• Oversees all maintenance personnel ensuring compliance with safety and health directives.
• Manages performance of all maintenance functions including preventive, corrective, and emergency maintenance.
• Conducts predictive analysis of all process systems and equipment.
• Identifies equipment malfunctions and generates work orders.
• Responsible for hiring, training and development of Maintenance Engineers.
• Manages troubleshooting and repairs of electrical, hydraulic systems, and other maintenance areas.
• Oversees contractors for quality of work and compliance.
• Manages proper use of power tools and general housekeeping.
• Provides frontline maintenance support during out-of-hours as required.

Manager, Maintenance

• under supervision, acquires new customers and upgrades or converts existing customer accounts
• receives inbound calls and makes outbound sales calls
• builds a pipeline of potential future business through prospecting
• uses internet and other resources for understanding clients' needs
• forecasts sales within 5% of actual results
• qualifies clients through consultative selling strategies
• performs other duties and responsibilities as assigned

Administration

• Provide a high level professional administrative support to the transport and site operations in relation to Steriworks system maintenance
• Maintain and develop the Steriworks system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison and management reporting
• General administrative duties such as answering phones, filing, support for team members and other duties as assigned
• Update and maintain daily data entry forms – including KPI’s, Route Logs, EA Quarterly Returns
• Checking and balancing of driver paperwork– consignment notes & route sheets
• Month end account reconciliation
• Printing and issuing all relevant paperwork required for drivers
• Responding to Salesforce cases

Service Administrator

• Manage regional health systems, hospitals, and affiliated locations with multiple service lines.
• Manage and develop existing accounts to retain and improve profitability, manage renewals, position for additional services, and ensure customer satisfaction.
• Collaborate with key departments to effectively manage assigned accounts and position for continued growth.
• Grow accounts to identify and develop relationships with all key stakeholders and decision makers.
• Consistently position Stericycle as the industry leader and best solution provider.
• Act as a Trusted Advisor through a consultative sales approach supported by industry and regulatory knowledge and utilization of our network of resources.
• Facilitate effective customer communication, including formal presentations, conversations, active listening, and follow up.
• Enter and maintain accurate information in Salesforce.com, and follow pipeline guidelines and expectations.
• Perform other duties and responsibilities, as assigned.

• Responsible for leading, developing and training the practice of Maintenance including all maintenance activities for RWCS non-incineration facilities
• Manage all maintenance programs within less than five facilities and oversee maintenance personnel and outside contractors
• Work with operations management to provide cost reduction opportunities, equipment care, training, housekeeping, and maintenance record keeping
• Manage execution of equipment installation and maintenance functions including scheduled preventative, corrective and emergency maintenance
• Ensure compliance with safety procedures and regulatory requirements (e.g. OSHA), including LOTO and electrical/mechanical safety
• Track equipment history and drive improvements using SAP PM; plan and schedule outages, identify root cause, and develop corrective action plans
• Project manage small-scale capital improvements ensuring on-time, on-budget delivery to specifications
• Conduct predictive analysis of process systems and equipment and generate work orders with documented results in SAP PM
• Oversee troubleshooting and replacement of electrical components, pneumatic systems, hydraulic systems, piping, and power-tool based repairs
• Purchase components and manage installations and manage outside machine shop work as needed
• Perform other duties and responsibilities as assigned

Maintenance Manager

Customer Support

• Research, verify and capture revenue leakage through analysis of current customer contracts and use of core systems (SteriWorks, S4, and Salesforce)
• Attend manager-led cross functional meetings to solution and capture various sources of revenue leakage
• Support new and existing revenue realization initiatives based on proactive and reactive business needs
• Investigate root causes of revenue leakage through thorough review of customer contracts
• Populate existing reports with relevant customer and/or contract information in support of manager defined goals and tasks
• Research for review and discussion with manager areas of suspected revenue leakage in existing customer contracts
• Quantify the expected impacts of various sources of revenue leakage using manager-defined processes
• Collaborate with manager to identify the legal ability to resolve loss of entitled revenue by reviewing customer contracts
• Perform other duties and responsibilities as assigned

Revenue Support Representative

• Handles routine customer care interactions and telephone answering service calls with excellent telephone etiquette, listening skills and empathy
• Communicates via telephone, e-mail, chat, video or other methods
• Participate in Customer Service training as a new hire and ongoing for development
• Use communication and multitasking skills to respond timely to customer inquiries and process requests
• Respond to inquiries on invoices, payments, and collections per supervisor guidelines
• Research customer issues and find workable solutions and share ideas to increase efficiencies
• Perform record keeping activities and other duties as assigned
• Handle customer care calls based on training guidelines and respond according to specific scripts or templates
• Maintain key performance indicators and acceptable performance levels to support assigned customer base
• Maintain customer confidentiality as needed and required by HIPPA bi laws

Customer Service Representative

• Receives inbound calls and makes outbound sales calls to prospective and existing customers to sell Stericycle’s services and/or products
• Acquires new customers and converts existing customers through prospecting, outbound marketing/lead campaigns and referrals
• Sells value-added services such as online OSHA portal and training and medical waste collection to high value LQG Affiliated customers
• Builds a pipeline of potential future business by prospecting via marketing/lead campaigns, territory lists, the Internet and other sources
• Researches and verifies prospects in the CRM and follows Rules of Engagement for transfers, sharing and documentation
• Uses consultative selling strategies to attain assigned revenue and quota goals and target upgrade/cross-sell opportunities
• Meets assigned performance metrics including number of outbound calls, close rates, average order size, sales cycle, pipeline and case management
• Forecasts month and quarter sales within 5% of actual results and tracks details/results for all leads, opportunities, issues and losses
• Keeps comprehensive and accurate notes in the CRM and effectively qualifies clients
• Assists/supports assigned projects and performs other duties as required