Stericycle

Account Manager

Stericycle

full-time

Posted on:

Location Type: Office

Location: Ashland • Virginia • United States

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About the role

  • Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction.
  • Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
  • Liaises with customers to understand their requirements with respect to products and services that the business’s currently offers or is planning to offer.
  • Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
  • Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
  • Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
  • Formulates strategies to retain customers where revenue may be decreasing by using "out of the box" type thinking.
  • Partner with the Operations team on retention, customer issues and concerns.
  • Debrief on any service issues with SM, Operations Manager, and CSRs, as required.
  • Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
  • Participates in all sales and other training provided by Stericycle/Shred-It.
  • Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
  • Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
  • Perform other duties and responsibilities, as assigned.

Requirements

  • Post-secondary education, with a major in business or sales and marketing is preferred but not required
  • Minimum of two (2) years of account management experience
  • Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred
  • Experience with the Microsoft Office suite of products, and strong internet skills
  • Mobility to drive a motor vehicle throughout the day for business needs
  • Ability to sit for up to eight (8) hours per day
  • Ability to walk in the course of business up to four (4) hours per day
  • Ability to operate a personal computer
  • Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day
Benefits
  • health care program which includes medical, dental, vision and prescription coverage
  • healthcare and dependent care flexible spending accounts
  • life and accidental death and dismemberment insurance
  • employee assistance program
  • tuition reimbursement
  • paid vacation and sick time
  • 401(k) plan
  • employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness growth strategiescustomer satisfaction optimizationstrategic account reviewsreportingdocument destructionrecords managementbusiness continuity solutionsrisk management solutions
Soft Skills
customer relationship managementproblem solvingcommunicationstrategic thinkingteam collaboration