Stellar Health

Customer Success Manager

• Serve as “General Manager” of owned accounts with end-to-end deployment of Stellar technology and services
• Define and drive overarching Customer Success strategy for a portfolio of key accounts, including conducting deep-dive analysis to identify opportunities for maximizing customer value and retention
• Proactively assess and elevate customer health; diagnose complex barriers, develop and implement data-driven mitigation strategies, and identify strategic expansion opportunities
• Lead and orchestrate cross-functional initiatives and strategic workstreams that impact customer outcomes and drive value realization
• Partner with Growth to shape and execute renewal strategies and proactively identify, develop, and close upsell opportunities based on demonstrated client ROI
• Cultivate and expand trusted-advisor relationships with a broad range of client stakeholders including C-suite executives
• Serve as a subject matter expert in data analysis: leverage advanced techniques to uncover insights, identify root causes, forecast risks/opportunities, and inform strategic decisions
• Partner broadly across Engineering, Sales, Provider Operations, and Product to ensure successful execution and deployment

Lead, Customer Success – Strategy & Operations

Business Development Rep

• About Stellar Health: Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
• At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy.
• Stellar is a US-based Health-tech backed by Top VCs with General Atlantic, Point72, Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.
• About the Position: Senior Business Development Representative, Marketing + Growth
• Location: Remote or NYC Hybrid
• Stellar Health is hiring a Senior Business Development Representative for our Marketing + Growth team. This is a remote role with occasional travel to our Union Square NYC office. We have a slight preference for candidates in the Eastern Time Zone, and we’re also open to NYC-area candidates for a hybrid work environment. The Sr. BDR will strategically prospect, generate high-quality leads, and set qualified meetings for our sales teams at identified enterprise targets.
• We’re looking for someone highly organized who excels at cross-functional collaboration and managing competing priorities. You’ll actively support Account-Based Marketing (ABM) efforts, including events and partnerships, to generate enterprise opportunities. This role reports to the Head of Marketing and collaborates closely with other growth-centric teams.

Senior BDR, Payers

The VP of Customer Success will be a key leader in building and growing sustainable relationships with our Regionally-focused healthcare customers. This role will have three key areas of focus: Team Leadership: Lead a team of high performing customer-facing Regional Market Leads (Managers through Directors), ensuring that the market leaders and their teams are successful. Identify and implement improvements to existing Customer Success processes & leadership capabilities to ensure success in a fast growing environment. Coach and mentor all levels of your team to develop, adopt new tools / processes and ultimately be able to grow with Stellar. Long-term client management: Maintain strong client retention with high satisfaction across your team’s book of business and consistently high Net Dollar Retention across our Regional Payer Customers. Collaborate with your team to navigate strategic/complex clients to achieve performance success & growth. Act as an Executive Sponsor to support customer retention goals and drive client engagement and advocacy. You will build relationships as a trusted & respected thought-partner, not just as a vendor, and will challenge customers’ thinking through insights and analysis. Cross-functional leadership and collaboration: Develop strong partnerships with internal stakeholders, working to identify and solve cross-functional challenges to strengthen and simplify processes. Identify and implement enhancements to current Market Management processes to support our expanding network of Regional Payer customers. Utilize Stellar tools to track multi-customer and market trends, making actionable, data-informed recommendations for team and Product strategy. You have an eye for standardization and process improvement and will work with Growth, Provider Operations, Technical Implementations, and Product to make every aspect of our Customer journey effective and efficient.

Lead, Customer Success – Strategy & Operations

Senior BDR, Payers

VP, Customer Success