SteerBridge

Full-stack Engineer

• Support delivery efforts for our F-35 project focused on modernizing and enhancing security, reliability, and operational efficiency.
• Support empirical product development including grooming Product Backlog and ensuring team communication.
• Inform the planning process to maximize value and identify impediments while practicing agility.
• Collaborate with team members and stakeholders to achieve project goals.

Senior Software Engineer – Aviation

• Design, build, and maintain automated reconciliation processes matching transaction records across the platform, issuing bank, and card processor
• Develop and maintain integrations with third-party financial partners (issuing bank, card processor, card network) via REST APIs, SFTP files (and other file-based integrations), and webhook-based event handling.
• Contribute to architecture decisions for shared services (e.g., integration servers) that isolate third-party dependencies from core GovCloud systems
• Ensure accurate handling of file-based and API-based settlement data from banking and processing partners
• Build safeguards against data loss, duplication, and processing errors
• Support root-cause investigation when discrepancies arise in production
• Work closely with engineers maintaining upstream systems (card issuance, VA file ingestion) to ensure reconciliation inputs are complete and correctly formatted
• Partner with finance and compliance stakeholders to ensure reconciliation processes meet audit and reporting requirements
• Support documentation of reconciliation logic and controls for security questionnaires and compliance packages (e.g., BCP/BIA)
• Participate in backlog refinement and design reviews
• Analyze workflows to identify opportunities for automation and reduced manual review
• Evaluate practices against industry standards for payments and card issuance platforms

Software Engineer – Payments

Proposal Manager

• Lead and manage the full proposal lifecycle for federal government opportunities from solicitation release through final submission.
• Analyze Requests for Proposals (RFPs), Requests for Information (RFIs), and Requests for Quotations (RFQs) to ensure compliance with customer requirements.
• Develop proposal schedules, compliance matrices, outlines, and win themes.
• Coordinate proposal activities with capture managers, business development, technical teams, subcontractors, and subject matter experts.
• Write, edit, and review proposal content to ensure accuracy, clarity, compliance, and consistency.
• Conduct interviews with subject matter experts to gather technical information and translate complex concepts into compelling proposal responses.
• Manage multiple proposals simultaneously while meeting aggressive deadlines.
• Ensure all proposal deliverables comply with Federal Acquisition Regulation (FAR) requirements and company quality standards.
• Maintain proposal documentation, templates, lessons learned, and proposal libraries.
• Support color team reviews and incorporate reviewer feedback into final proposal submissions.
• Collaborate with leadership to develop proposal strategies that increase win probability.
• Assist with continuous process improvement initiatives for proposal development and management.

Customer Support

• Lead, mentor, and develop a team of customer support representatives.
• Foster a customer-first culture focused on service excellence and accountability.
• Conduct coaching sessions, performance reviews, and ongoing training.
• Assist with workforce planning, scheduling, and resource allocation.
• Handle complex customer inquiries and escalations involving: Credit card accounts, Billing, Payment processing, Disputes, Chargebacks, Fraud concerns, Rewards programs, Account maintenance.
• Ensure timely, accurate resolution while maintaining high customer satisfaction.
• Monitor customer interactions to ensure quality standards and compliance.
• Design, document, and optimize customer service processes.
• Evaluate and improve CRM and customer support technologies.
• Develop and optimize IVR call flows and customer self-service experiences.
• Support implementation of new technologies and operational enhancements.
• Conduct User Acceptance Testing (UAT) for new systems and process changes.
• Maintain SOPs, process documentation, and knowledge base articles.
• Monitor and report on key customer service metrics, including: Service Levels, Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handle Time (AHT), Quality Scores.
• Present performance insights and recommendations to leadership.
• Identify opportunities to improve efficiency and customer experience.
• Ensure customer interactions comply with company policies and applicable regulations.
• Maintain awareness of consumer banking and credit card regulations.
• Identify potential operational, fraud, or compliance risks and escalate appropriately.
• Support onboarding of new customer support representatives.
• Create training materials and best practices.
• Promote continuous learning and professional development across the team.

Customer Support Lead

QA Engineer

• Lead, develop, and manage the Credit Card Quality Assurance team.
• Establish quality standards, scorecards, and evaluation methodologies across customer service and operational functions.
• Conduct calibration sessions to ensure consistent application of quality standards and audit criteria.
• Provide coaching, feedback, and development opportunities to QA team members.
• Design, document, and continuously improve quality assurance processes, operational workflows, and audit methodologies.
• Evaluate, select, configure, and optimize quality monitoring, speech analytics, CRM, workflow management, and reporting tools.
• Define, review, and optimize Interactive Voice Response (IVR) call flows and scripts.
• Partner with Operations, Customer Support, Technology, Product, and Training teams.
• Develop and maintain quality scorecards, audit criteria, and standard operating procedures (SOPs).
• Participate in User Acceptance Testing (UAT) and quality validation activities.
• Oversee audits of customer interactions and operational transactions.
• Identify trends, defects, and process breakdowns impacting customer experience or operational performance.
• Monitor adherence to applicable banking regulations and company policies.
• Analyze quality metrics and operational performance data to identify improvement opportunities.
• Collaborate with Operations, Training, and Customer Support for process enhancements.

Quality Assurance Lead – Credit Card Operations

Compliance

• Manage the day-to-day operation of SteerBridge's Compliance Management System (CMS) and ensure compliance activities are performed in accordance with internal policies and regulatory requirements.
• Assist the Chief Compliance Officer in developing, implementing, maintaining, and enhancing enterprise compliance policies, standards, procedures, and governance documentation.
• Oversee the Company's compliance monitoring and testing program, including documenting results, tracking findings, and validating corrective actions.
• Oversee the Company's transaction monitoring program, ensuring alerts are reviewed, investigations are appropriately documented, and unusual or suspicious activity is escalated in accordance with established procedures.
• Coordinate regulatory change management activities by identifying new or amended regulatory requirements and ensuring timely implementation throughout the organization.
• Oversee consumer compliance activities related to applicable laws and regulations, including ECOA, FCRA, TILA, MLA, SCRA, E-SIGN, UDAAP, and other consumer protection requirements.
• Manage the Company's complaints and error resolution program, including complaint investigations, trend analysis, escalation of material issues, and reporting to executive leadership and the issuing bank, as appropriate.
• Oversee enterprise issue management activities by tracking compliance findings, corrective action plans, and remediation efforts through completion.
• Oversee the day-to-day administration of the Company's BSA/AML, OFAC, fraud prevention, identity theft prevention, sanctions screening, customer due diligence, and financial crimes compliance activities while ensuring compliance with Company policies, issuing bank requirements, and applicable regulatory obligations.
• Coordinate ongoing compliance oversight of critical third-party service providers, including Galileo, Mastercard, AWS, and other program partners, ensuring delegated compliance responsibilities are performed effectively.
• Review new products, operational changes, marketing materials, customer communications, and business initiatives to identify compliance risks and recommend appropriate controls.
• Develop and maintain compliance dashboards, Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), and recurring management reports used to evaluate program effectiveness.
• Prepare compliance reports, dashboards, key risk indicators (KRIs), and other management reporting for executive leadership, governance committees, and the Chief Compliance Officer.
• Coordinate regulatory examinations, issuing bank reviews, internal audits, and independent compliance assessments, including document collection, response coordination, and remediation tracking.
• Serve as the primary day-to-day compliance liaison with the issuing bank by coordinating requests, providing operational updates, supporting governance meetings, and facilitating issue resolution.
• Maintain the Company's policy management program by ensuring policies and procedures remain current, accurately reflect business operations, and receive appropriate approvals.
• Develop and deliver compliance training and awareness initiatives that promote a strong culture of compliance throughout the organization.
• Provide regulatory guidance and compliance support to business units while fostering collaboration and proactive risk management.
• Escalate material compliance, fraud, consumer protection, operational, or regulatory issues to the Chief Compliance Officer in accordance with established governance procedures.
• Perform other duties as assigned.

Director of Compliance

Data Engineer

• Build, optimize, and maintain batch and real-time data ingestion pipelines
• Lead design and implementation of scalable ETL processes across complex, distributed systems
• Develop and manage data lake architecture for structured and unstructured data
• Utilize AWS services (EventBridge, S3 Event Notifications) for workflow orchestration and scheduling
• Use AWS Glue, Python, and SQL to transform and prepare data for downstream consumption
• Ensure data quality, lineage, governance, and compliance across all systems
• Work closely with software team and data scientists to support reporting and model development
• Mentor junior engineers, providing technical guidance and peer reviews
• Document data pipelines, standards, and data product specifications

Mid Data Engineer

Security Engineer

• Implement and maintain secure, hardened Linux and Windows environments
• Design and enforce least-privilege IAM policies and access controls
• Support zero-trust network access (ZTNA) solutions such as Zscaler
• Configure and monitor security logging, alerts, and cloud monitoring tools
• Investigate and remediate security findings and misconfigurations
• Support vulnerability management and compliance initiatives
• Assist with incident response and forensic readiness activities
• Develop security automation through scripting and infrastructure-as-code practices
• Collaborate with engineers and architects to integrate security into cloud environments
• Document security controls, procedures, and remediation guidance

Security Engineer – Defense Aviation

• Align data solutions to business requirements by planning and managing data infrastructure and strategy for our AI/ML Maintenance, Sustainment, and Deployment Planning Project.
• Enhance and optimize data entry, management and extraction within databases to ensure usability within proprietary systems.
• Perform data quality checks, analysis, present data and document processes.

Senior Data Engineer

Frontend Engineer

• Develop, maintain, and enhance SharePoint sites, pages, lists, libraries, and workflows.
• Design and implement user-friendly interfaces and tools within SharePoint environments.
• Support data collection, reporting, analytics, and visualization efforts.
• Perform web development, programming, and database integration activities.
• Develop workflows and automated business processes within SharePoint.
• Integrate business intelligence and reporting capabilities into SharePoint environments.
• Create and maintain documentation, graphics, and site content.
• Support customer requirements gathering, analysis, and solution development.
• Assist with knowledge management initiatives and information-sharing strategies.
• Collaborate with project teams, stakeholders, and leadership to improve business processes and user experiences.
• Perform updates, maintenance, troubleshooting, and enhancements to existing SharePoint environments.

SharePoint Programmer, Web Developer

Architect

• Design, develop, and maintain end-to-end data pipelines using VA-approved platforms and cloud technologies.
• Architect and manage dimensional data models, data warehouses, fact tables, and dimension tables.
• Develop scalable data infrastructure utilizing Azure Data Factory, Azure Databricks, Python, SQL Server, and related technologies.
• Manage and maintain business intelligence and reporting environments using Power BI, Power Apps, SharePoint, and Jira.
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
• Develop dashboards, reports, and visualizations that communicate key performance indicators, trends, and program status.
• Support planning, tracking, and management of program activities through data-driven tools and reporting.
• Create and maintain CRUD-based applications using Microsoft Power Platform tools.
• Support CI/CD processes and deployment activities utilizing Azure DevOps.
• Organize and structure enterprise data sources to ensure data quality, accessibility, and governance.
• Participate in Agile development processes, delivering solutions through iterative development and continuous collaboration.
• Work closely with leadership to identify metrics, measures, and reporting requirements that support strategic decision-making.