Stealth Startup

Business Operations Lead

Stealth Startup

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

About the role

  • Lead our Business Operations team, which builds automations and drives process improvements across our company. This includes people management responsibilities.
  • Lead, at various points where needed, distinct Operations teams (including Client Success, Compliance Operations, Business Operations, People Operations, Growth Operations, and others).
  • Hire and onboard new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our existing Ops organization.
  • Work with our team to build processes, structures, systems, and automations to help us work more effectively and reach the next 10x of scale.
  • Own important cross-functional projects that are leadership’s top priority. You’ll be working directly with our CEO, working closely together to scale our business.
  • Help build rigorous systems to help us effectively scale (KPIs, performance management systems, software adoption, etc).
  • Help set roadmap for our Product and Engineering efforts, clarifying the highest priority ops experiences to productize. Give product definition to nebulous problems, so we can build with clarity.
  • Serve as a member of the company leadership team, help solve the most important issues, and set strategy across the company.
  • Inspire the team with the example of your leadership, drive, grit, empathy, resilience, and high-velocity execution.

Requirements

  • 5+ years of experience in business operations, management consulting, product, strategy and operations, product operations, or related roles.
  • Operational excellence: You have an extremely high volume of what you get done on any given day.
  • Excellent leadership skills and demonstrated ability to inspire a team.
  • Talent magnetism: great people want to work with you.
  • Self-motivated, resourceful, and quick to take initiative in ambiguous situations.
  • Strong attention to detail and track record for getting the details right.
  • Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so.
  • Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
  • Interest in working in healthcare and helping healthcare innovation flourish.
  • An eye for identifying process improvement opportunities and creative ways to better structure operations.
Benefits
  • Highly competitive salary and stock options (we want you to share in our growth)
  • Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)
  • Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).
  • Hybrid set-up. **Must be based in either New York or Toronto**.
  • Paid Time Off: Holidays, vacation days.
  • Comprehensive health plans so you feel your best.
  • Culture of mentorship, learning, independence, and critical-thinking.
  • This role has a preference for Eastern Time (EST) hours (some flexibility there)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsprocess improvementsautomationperformance management systemsKPI developmentproduct operationsstrategyproject management
Soft Skills
leadershipmentoringcoachinginspirationself-motivationresourcefulnessattention to detaildriveempathyresilience