Stealth Startup

Customer Success Manager

• Help lead key aspects of our operations, overseeing workflows and people managing teammates across our Client Success team, with potential scope that also includes our Partnerships (GTM) and Compliance Operations teams.
• Own important cross-functional projects that are leadership’s top priority. You’ll be working closely with our CEO and other members of the leadership team to scale our business.
• Potentially own the relationship with some of Permit’s largest enterprise clients, serving as a main point of contact throughout their onboarding and being responsible for their overall experience.
• Help build rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
• Proactively remove process roadblocks (as well as the most complex client challenges) that stand in the way of the Client team’s success and momentum.
• Support in the hiring and onboarding of new teammates across Client Success and Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our strong existing Ops organization.
• Inspire the team with the example of your leadership, drive, grit, empathy, and high-velocity execution.

Customer Success Lead