Stealth Startup

Business Operations

• Lead our Business Operations team, which builds automations and drives process improvements across our company. This includes people management responsibilities.
• Lead, at various points where needed, distinct Operations teams (including Client Success, Compliance Operations, Business Operations, People Operations, Growth Operations, and others).
• Hire and onboard new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our existing Ops organization.
• Work with our team to build processes, structures, systems, and automations to help us work more effectively and reach the next 10x of scale.
• Own important cross-functional projects that are leadership’s top priority. You’ll be working directly with our CEO, working closely together to scale our business.
• Help build rigorous systems to help us effectively scale (KPIs, performance management systems, software adoption, etc).
• Help set roadmap for our Product and Engineering efforts, clarifying the highest priority ops experiences to productize. Give product definition to nebulous problems, so we can build with clarity.
• Serve as a member of the company leadership team, help solve the most important issues, and set strategy across the company.
• Inspire the team with the example of your leadership, drive, grit, empathy, resilience, and high-velocity execution.

Business Operations Lead

Customer Success Manager

• Own the relationship with our largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.
• Lead regular meetings with our key clients to strengthen the relationship, understand evolving needs, and drive long-term success.
• Own important cross-functional projects - you’ll be working closely with members of the leadership team to scale our business.
• Contribute to building rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
• Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.
• Inspire the team with the example of your mentorship, drive, grit, empathy, and high-velocity execution.

Senior Customer Success Manager

• Serve as an operational partner to the Client Success team, ensuring client work and timelines move forward smoothly.
• Coordinate key onboarding and operational tasks such as physician matching, APP collaborations, and documentation preparation.
• Manage incoming client tickets and requests, ensuring issues are addressed promptly and accurately.
• Research operational questions, regulatory requirements, and internal processes to help resolve client issues.
• Track multiple client tasks simultaneously and ensure deadlines and deliverables are met.
• Collaborate with Client Success, Compliance Ops, Partnerships, and BizOps teams to move client work forward and resolve blockers.
• Maintain strong attention to detail across documentation, operational processes, and client deliverables.
• Identify operational bottlenecks and contribute to improving internal workflows over time.

Client Success Operations Specialist

Full-stack Engineer

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Senior Software Engineer

Senior Customer Success Manager, LATAM

• Leading cross-functional projects that are the company’s top priority. You’ll be working closely with our leadership team.
• Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
• Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us.
• Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders.
• Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries.
• Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support.
• Handle escalated concerns with empathy and efficiency, working to resolve issues quickly
• Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs.
• Drive process improvements to enhance client onboarding and long-term success.