Stealth Startup

Customer Success Manager

• Own the relationship with our largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience.
• Lead regular meetings with our key clients to strengthen the relationship, understand evolving needs, and drive long-term success.
• Own important cross-functional projects - you’ll be working closely with members of the leadership team to scale our business.
• Contribute to building rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
• Proactively remove process roadblocks that stand in the way of the Customer Success team’s progress and momentum.
• Inspire the team with the example of your mentorship, drive, grit, empathy, and high-velocity execution.

Senior Customer Success Manager, LATAM

• Leading cross-functional projects that are the company’s top priority. You’ll be working closely with our leadership team.
• Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
• Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us.
• Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders.
• Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries.
• Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support.
• Handle escalated concerns with empathy and efficiency, working to resolve issues quickly
• Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs.
• Drive process improvements to enhance client onboarding and long-term success.

Operations

• Help lead key aspects of our operations, overseeing workflows across our Client Success team, with potential scope that also includes our Partnerships (GTM) and Compliance Operations teams.
• Own important cross-functional projects that are leadership’s top priority. You’ll be working closely with our CEO and other members of the leadership team to scale our business.
• Potentially own the relationship with some of our largest enterprise clients, serving as a main point of contact throughout their onboarding and being responsible for their overall experience.
• Help build rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
• Proactively remove process roadblocks that stand in the way of the Client team’s success and momentum.
• Support in the hiring and onboarding of new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our strong existing Ops organization.
• Inspire the team with the example of your leadership, drive, grit, empathy, and high-velocity execution.

Senior Customer Success Manager, LATAM

Customer Success Manager

Customer Success Manager

Operations Lead