Operations Lead

Stealth Startup

full-time

Posted on: 12/27/2025

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Senior

About the role

Help lead key aspects of our operations, overseeing workflows across our Client Success team, with potential scope that also includes our Partnerships (GTM) and Compliance Operations teams.
Own important cross-functional projects that are leadership’s top priority. You’ll be working closely with our CEO and other members of the leadership team to scale our business.
Potentially own the relationship with some of our largest enterprise clients, serving as a main point of contact throughout their onboarding and being responsible for their overall experience.
Help build rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale.
Proactively remove process roadblocks that stand in the way of the Client team’s success and momentum.
Support in the hiring and onboarding of new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our strong existing Ops organization.
Inspire the team with the example of your leadership, drive, grit, empathy, and high-velocity execution.

3-5+ years of experience in operations or related roles.
Operational excellence: You have an extremely high volume of what you get done on any given day.
Excellent leadership skills and demonstrated ability to inspire a team.
Talent magnetism: exceptional people want to work with you.
Strong attention to detail and track record for getting the details right.
Self-motivated, resourceful and quick to take initiative in ambiguous situations.
Interest in working in healthcare and helping healthcare innovation flourish.
Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best.)
Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
An eye for identifying process improvement opportunities and creative ways to better structure operations.

Benefits

Highly competitive salary and stock options (we want you to share in our growth)
Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)
Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).
Hybrid set-up. **Must be based in either New York or Toronto**.
Paid Time Off: Holidays, vacation days.
Comprehensive health plans so you feel your best.
Culture of mentorship, learning, independence, and critical-thinking.
This role has a preference for Eastern Time (EST) hours (some flexibility there)

Tip: use these terms in your resume and cover letter to boost ATS matches.

leadershipteam inspirationattention to detailself-motivationresourcefulnessinitiativedriveempathyproblem-solvingprocess improvement