Director, Account Management

SteadyMD

full-time

Posted on: 1/8/2026

Location Type: Hybrid

Location: St. Louis • Montana • New York • United States

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💰 $120,000 - $160,000 per year

About the role

Own the relationship with our clients and their stakeholders and be responsible for the outcomes of each of their programs.
Have a strong solution-focused work ethic with a high degree of flexibility, supporting multiple projects of varying complexities and priorities.
Have deep experience facilitating cross-functional team discussions, including well-developed negotiation skills and providing direction while not having direct authority.
Partner closely with our clients to resolve challenges involving project strategy, scope, and direction.
Drive the monthly process around reporting, forecasting, and analysis of client programs.
Coordinate across our clinicians, medical operations, technology, product, patient experience, and other teams as necessary.
Serve as the voice of the client and their patients to our internal teams.
Lead executive-level client engagements with confidence and authority, demonstrating strong executive presence and the ability to guide complex discussions, align stakeholders, and drive decisions.

7+ years experience in Account Management or Client Services managing large, cross-functional support initiatives, with an emphasis on customer experience and quality
A minimum of 3+ years of project management or program management experience, ideally in healthcare or technology
A minimum of 3+ years of experience working at a start-up or in an ambiguous work environment where ownership and adaptability are required
Ability to work at least 3 days from our office in St. Louis, MO or New York, NY.
Ability to build and sustain client relationships
Great communication, organization, presentation, and interpersonal skills
Ability to lead enterprise QBRs
Exceptional time management and prioritization skills in a fast moving environment
Ability to support renewals and growth
High operational fluency and comfort partnering with technical and clinical teams.
Organized and detail-oriented - a lover of process
Ability to creatively solve problems without breaking a sweat
Experience with modern collaboration tools (Slack, Jira, Google Docs).

Benefits

Competitive Compensation. The annual salary range for this role is $120,000 - $160,000 depending on experience.
Fun, Fast-paced Environment. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
Health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
401k & Parental Leave Benefits offered to all full-time employees.
Unlimited PTO. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.

Tip: use these terms in your resume and cover letter to boost ATS matches.

account managementclient servicesproject managementprogram managementcustomer experiencequality managementnegotiationreportingforecastinganalysis

solution-focused work ethicflexibilitycommunicationorganizationpresentationinterpersonal skillsleadershiptime managementprioritizationproblem-solving