SteadyMD

Program Manager

• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting.
• Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts.
• Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact.
• Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables.
• Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review.
• Support internal and external quality meetings by preparing materials, summaries, and performance reporting.
• Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics.
• Track and support chart review workflows for new and existing clinicians.
• Ensure timely completion of chart reviews and provide status updates to clinical leadership.
• Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools).
• Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date.
• Assist with implementation calls and provide support related to clinical quality and NP supervision requirements.
• Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. Identify opportunities to automate manual processes and improve reporting efficiency.
• Partner with internal teams to enhance visibility and access to quality and supervision data.
• Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.

Program Manager – Quality and Safety

Analyst

• Manage end-to-end state licensure applications, renewals, and amendments for physicians and APPs across multiple jurisdictions.
• Interpret and apply state-specific licensing laws, scope of practice rules, and supervision requirements.
• Serve as a point of escalation for complex or high-risk licensing cases.
• Oversee Collaborative Practice Agreements (CPAs), including preparation, submission, tracking, and renewals in accordance with state regulations.
• Coordinate and maintain supervision match assignments between supervising physicians and NPs/PAs, ensuring compliance with state-mandated ratios, geographic rules, and specialty alignment.
• Partner with clinical and operational teams to resolve supervision coverage gaps and reassignment needs.
• Maintain accurate, audit-ready supervision and CPA documentation.
• Provide guidance, mentorship, and technical support to licensing team members.
• Review licensing applications and documentation for accuracy and compliance prior to submission as needed.
• Support workload prioritization to meet turnaround time and business goals.
• Work closely with Credentialing, Provider Enrollment, Clinical Operations, HR, and Finance teams to support provider onboarding and ongoing compliance.
• Contribute to reporting, dashboards, and metrics related to licensing volume, CPA counts, and supervision assignments.
• Assist with audits, regulatory inquiries, and process improvement initiatives.
• Additional duties as assigned

Lead Licensing Analyst

Clinical Operations

• Collaborate with program operations and Workforce Management (WFM) to monitor day-to-day clinician activities to ensure smooth operations and high-quality patient care.
• Serve as the senior escalation point for operational and clinician management issues, supported by service-line Clinician Managers who provide daily oversight.
• Identify operational risks to quality, safety, or patient experience and lead timely mitigation efforts.
• Ensure clinicians and staff consistently follow established protocols, documentation practices and workflows.
• Identify gaps in compliance or performance and escalate or intervene as appropriate.
• Ensures tight alignment of clinical pathways with operational workflows and top of licensure work by clinicians and care team.
• Collaborate cross-functionally to ensure smooth clinical operations and successful integrations after go live.
• Gather clinician feedback and track metrics to identify gaps and strategies to support adoption, improvements and maintenance of new clinical programs, tools, or technologies.
• Build, lead, and scale a team of Clinician Managers, each accountable for day-to-day oversight of a designated service line.
• Establish clear service-line performance expectations, and escalation pathways for clinician performance and conduct.
• Coach and support Clinician Managers to drive consistent standards, early interventions, and a positive clinician experience.
• Partner with Clinical Leadership, WFM and program operations to identify systemic trends in clinician performance or protocol adherence and implement service-line improvements.

Director, Clinical Operations – Excellence

Account Manager

• Own the relationship with our clients and their stakeholders and be responsible for the outcomes of each of their programs.
• Have a strong solution-focused work ethic with a high degree of flexibility, supporting multiple projects of varying complexities and priorities.
• Have deep experience facilitating cross-functional team discussions, including well-developed negotiation skills and providing direction while not having direct authority.
• Partner closely with our clients to resolve challenges involving project strategy, scope, and direction.
• Drive the monthly process around reporting, forecasting, and analysis of client programs.
• Coordinate across our clinicians, medical operations, technology, product, patient experience, and other teams as necessary.
• Serve as the voice of the client and their patients to our internal teams.
• Lead executive-level client engagements with confidence and authority, demonstrating strong executive presence and the ability to guide complex discussions, align stakeholders, and drive decisions.

Program Manager – Quality and Safety

Lead Licensing Analyst

Director, Clinical Operations – Excellence

Director, Account Management