SteadyMD

Artificial Intelligence

• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends.
• Build and maintain dashboards and recurring reports for WFM and staffing metrics.
• Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls).
• Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance.
• Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps).
• Document processes and create repeatable reporting/automation playbooks.
• Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports.
• Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI.
• Participate in special projects and initiatives as needed.

Workforce AI Optimization Analyst

Operations

• Appointment Management & clinician Support: Oversee appointment queues, assigning or reassigning visits based on priorities and coverage. Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities.
• Technical and IT Coordination: Open and manage IT support tickets on behalf of clinicians for both internal and external platforms. Follow up on tickets to ensure timely resolution of issues.
• Communication and Escalation: Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams.
• Data and Reporting: Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries. Maintain accurate records of consult statuses and any service level misses.
• Customer and Partner Interaction: Manage incoming communications from patients, partners, and other stakeholders. Assign tasks or escalate issues as needed to ensure timely responses and resolution.

Medical Operations Associate

Program Manager

• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting.
• Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts.
• Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact.
• Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables.
• Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review.
• Support internal and external quality meetings by preparing materials, summaries, and performance reporting.
• Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics.
• Track and support chart review workflows for new and existing clinicians.
• Ensure timely completion of chart reviews and provide status updates to clinical leadership.
• Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools).
• Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date.
• Assist with implementation calls and provide support related to clinical quality and NP supervision requirements.
• Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. Identify opportunities to automate manual processes and improve reporting efficiency.
• Partner with internal teams to enhance visibility and access to quality and supervision data.
• Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.

Workforce AI Optimization Analyst

Medical Operations Associate

Program Manager – Quality and Safety