Scheduling and Clinical Operations Coordinator
GuideStar Eldercare
Medical Assistant, Care Support Specialist
Steadfast Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, New York, North Carolina, Ohio, Pennsylvania, Tennessee
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for hospital providers and Steadfast’s inpatient consult team, delivering professional, compassionate communication that fosters trust and comfort
- Provide administrative support to ensure smooth operation of inpatient consultation services
- Collect and accurately document patient information, medical history, and consent forms, ensuring timely and precise data entry into Steadfast’s Electronic Health Record (EHR), Athena
- Collect patient insurance details and confirm coverage
- Maintain complete, accurate, and up-to-date EHR records, including treatment plans and test results, while protecting confidentiality
- Collaborate remotely with clinicians, hospital staff, and administrative teams to ensure timely, coordinated, and efficient patient care
- Uphold strict compliance with HIPAA and other regulatory requirements
Requirements
- High school diploma or equivalent required; completion of a Medical Assistant (MA) training program preferred
- Prior administrative or clinical support experience in a healthcare setting, ideally in behavioral health or substance use disorder (SUD) care
- Strong organizational skills and attention to detail, with proven experience managing scheduling, data entry, and patient records remotely
- Exceptional customer service and interpersonal communication skills, with the ability to build rapport in a compassionate, non-judgmental, and patient-centered way
- Ability to manage sensitive or challenging situations with professionalism, patience, and empathy
- Proficiency with digital tools and systems, including EHR platforms (e.g., Athenahealth), scheduling software, and secure communication platforms; ability to quickly adapt to new technologies
- Passion for Steadfast Health’s mission to provide low-barrier, harm-reductionist, non-punitive care for individuals with substance use disorders
