Steadfast Health

Customer Support

• Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
• Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
• Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
• Collect and verify patient insurance information to support coverage confirmation and care coordination
• Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
• Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination
• Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up
• Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
• Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards

Care Support Specialist – Inpatient Consultations