Steadfast Health

Customer Support

• Serve as the first point of contact for hospital providers and Steadfast’s inpatient consult team, delivering professional, compassionate communication that fosters trust and comfort
• Provide administrative support to ensure smooth operation of inpatient consultation services
• Collect and accurately document patient information, medical history, and consent forms, ensuring timely and precise data entry into Steadfast’s Electronic Health Record (EHR), Athena
• Collect patient insurance details and confirm coverage
• Maintain complete, accurate, and up-to-date EHR records, including treatment plans and test results, while protecting confidentiality
• Collaborate remotely with clinicians, hospital staff, and administrative teams to ensure timely, coordinated, and efficient patient care
• Uphold strict compliance with HIPAA and other regulatory requirements

Medical Assistant, Care Support Specialist