Stayforlong

Technical Account Manager

• Own the technical health of supplier integrations.
• Monitor availability accuracy, booking rules behavior, confirmation flows, and request efficiency.
• Detect anomalies and performance degradation through technical KPIs and data analysis.
• Perform regular technical audits of integrations, catalogs, and configurations.
• Review and analyze API logs and request/response flows to investigate incidents and validate supplier behavior.
• Conduct root-cause analysis and define corrective actions.
• Act as the owner of the mapping process execution and efficiency with all supplier accounts.
• Apply and maintain the defined mapping policy, resolving inconsistencies.
• Ensure correct configuration and quality of catalogs and active products.
• Monitor credential configurations by catalog, ensuring correct usage and avoiding technical inefficiencies.
• Identify recurring issues and propose technical or process improvements.
• Collaborate with Product Supply and Engineering to implement and validate improvements.
• Provide technical support and clear insights to Key Account Managers and internal stakeholders.

Senior Technical Account Manager – TAM