Stay22

Customer Success Manager

• Lead enterprise partner onboarding from sales handoff through launch, coordinating timelines, technical integrations, and stakeholder alignment to drive fast time-to-value.
• Own the full stakeholder relationship across operational, commercial, and executive levels, maintaining strategic account plans that reflect current partner goals and long-term engagement strategy.
• Monitor account health proactively, identify churn risks early, and lead recovery strategies before they escalate.
• Analyze partner performance independently; traffic trends, revenue, conversion benchmarks and deliver business reviews with clear insights and actionable recommendations.
• Identify and convert upsell, cross-sell, and expansion opportunities through ongoing performance analysis and a deep understanding of the partner's business.
• Own the expansion pipeline end-to-end, maintaining forecast accuracy and developing the commercial fluency to drive base growth.
• Lead rate and commission conversations, contract renewals, and escalation handling with confidence and grounded in data.
• Collaborate cross-functionally with Sales, RevOps, Data, Product and GTM teams to unblock partners, accelerate integrations, and move strategic initiatives forward.
• Synthesize partner feedback into structured product input, contributing to roadmap prioritization through a consistent voice-of-partner loop.
• Mentor junior team members and take ownership of internal playbooks, processes, and feedback loops that raise the standard of the broader team.

Partner Success Executive

Technical Product Manager

• Conduct a variety of research (user interviews, technology analyses, market monitoring) to identify new opportunities for value creation.
• Work closely with stakeholders to identify and prioritize pain points, opening new avenues for partner success and monetization.
• Collaborate with engineering teams to define and evolve approaches related to fingerprinting, DOM injection, and browser behavior optimization, with constant attention to privacy, scalability, and reliability.
• Define and drive the technical strategy and roadmap for Phantom, ensuring clear alignment with cross-functional priorities and business objectives.
• Gather, analyze, and synthesize requirements from both users and internal teams (product, engineering, sales, marketing, finance, etc.).
• Establish success metrics, measure the impact of Phantom initiatives, and clearly communicate their value across the organization.
• Contribute to go-to-market initiatives in collaboration with product marketing.
• Maintain active monitoring of evolving browser standards and privacy protections, ensuring our technology stack remains robust and compliant.

Partner Success Executive

Senior Technical Product Manager