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Tech Stack
Tools & technologiesGraphQLNoSQLSQLTableauWordPress
About the role
Key responsibilities & impact- Lead enterprise partner onboarding from sales handoff through launch, coordinating timelines, technical integrations, and stakeholder alignment to drive fast time-to-value.
- Own the full stakeholder relationship across operational, commercial, and executive levels, maintaining strategic account plans that reflect current partner goals and long-term engagement strategy.
- Monitor account health proactively, identify churn risks early, and lead recovery strategies before they escalate.
- Analyze partner performance independently; traffic trends, revenue, conversion benchmarks and deliver business reviews with clear insights and actionable recommendations.
- Identify and convert upsell, cross-sell, and expansion opportunities through ongoing performance analysis and a deep understanding of the partner's business.
- Own the expansion pipeline end-to-end, maintaining forecast accuracy and developing the commercial fluency to drive base growth.
- Lead rate and commission conversations, contract renewals, and escalation handling with confidence and grounded in data.
- Collaborate cross-functionally with Sales, RevOps, Data, Product and GTM teams to unblock partners, accelerate integrations, and move strategic initiatives forward.
- Synthesize partner feedback into structured product input, contributing to roadmap prioritization through a consistent voice-of-partner loop.
- Mentor junior team members and take ownership of internal playbooks, processes, and feedback loops that raise the standard of the broader team.
Requirements
What you’ll need- Proven experience managing enterprise or strategic accounts in Customer Success, Account Management, Partnerships, Digital Media, or agency environments.
- Must be fluent in English; proficiency in French, Portuguese, Spanish, or Italian is a strong advantage.
- Strong working knowledge of HubSpot (ticketing, workflows, knowledge base features) or similar CRM platforms (Zendesk, HelpDesk).
- Experience with BI and analytics tools (e.g., Looker, Tableau, Power BI, Google Analytics, Mixpanel, Amplitude) to identify patterns or troubleshoot performance issues.
- Hands-on experience with Google Tag Manager, WordPress, and implementing scripts, tracking pixels, or similar performance optimization tools.
- Strong knowledge of SEO, familiarity with GEO (Generative Engine Optimization), and digital marketing fundamentals.
- Comfortable integrating AI tools into daily workflows to improve efficiency and partner outcomes (Claude, Glean, Gemini, NotebookLM, or equivalent).
- Understanding of API integrations, ability to troubleshoot and clearly document issues related to REST or GraphQL APIs.
- Basic familiarity with SQL or NoSQL databases, including running simple queries and troubleshooting.
Benefits
Comp & perks- Support Travel Creators: Be part of a team that empowers travel creators to explore the world by increasing their passive income potential.
- Empower Your Growth: We hire champions and give them the opportunity to excel, skipping levels and honing their superpowers.
- Lead with Impact: We empower our team members to take charge and make a real impact in the Stay22 universe.
- Location, Location, Location: Enjoy our bright and vibrant office in the heart of Little Italy, surrounded by great shops and restaurants.
- Be Yourself: Embrace a come-as-you-are dress code and a flexible work schedule.
- Comprehensive Benefits: We offer health & dental benefits, retirement plans, learning & development opportunities, and social & team-building activities, including exciting retreats.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successperformance analysisAPI integrationsSQLNoSQLSEOdigital marketinganalyticscontract negotiation
Soft Skills
stakeholder managementstrategic planningmentoringcross-functional collaborationcommunicationproblem-solvingdata-driven decision makingrelationship buildingproactive monitoringleadership